ComplaintsforBoating Center of Baltimore, LLC

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2006 Rinker 360 from this dealership. After a complete survey was completed by an independent third party surveyor was completed there were multiple areas of concern found. This list was provided to Baltimore boating center. I requested that some of the items found on the survey were to be repaired and or replaced prior to me accepting the vessel. These terms were agreed upon by Baltimore Boating Center, the seller and my self. I was asked to pay $2200.00 towards the repairs which I agreed and wired the money to the Baltimore Boating Center. When the boat arrived to me there were multiple items that were on the list and not completed. The inside refrigerator does not work, The cockpit refrigerator that was supposed to be replaced prior to me getting the boat and it arrived in a box (Not Installed) in the boat and without a power cord The anodes that were to be replaced prior to me receiving the vessel were not installed and just left in bags inside of the boat, The freshwater system was supposed to be commissioned and tested prior to shipment which was not completed. The struts that hold the rear hatch up were supposed to be made functional however they do not work and could cause serious injury when the hatch falls onto someone attempting to retrieve items inside. At the time of this complaint the radar unit that was supposed to be functional is not working either. There are numerous other issues with this transaction. I reached out to Baltimore Boating Center in an attempt to make this right prior to this complaint and they were not receptive. I agreed to pay the $2200.00 towards the repairs and Baltimore Boating Center did not make certain that the repairs were made properly or at all.

  Business response

  06/12/2022

  Business Response /* (1000, 6, 2022/05/18) */ May 17, 2022 Hello BBB, In response to Mr. Freemans complaint, I would like to offer the following: The XXXX XXX Rinker, as Mr. ******* knows was not at our marina and our service department was not involved in the requested repairs. Mr. ******* was insistent on a pickup date from this transporter and had a transporter at the other marina, Sunset Harbor Marina to pick up the boat prior to verifying the work had been completed, which was out of our control. Our broker, Pete had been sending Mr. ******* updates on some of the repairs, but we were not able to verify completed repairs as the boat was still in the water when the transporter arrived that Mr. ******* hired, and again, it was out of our control and Mr. Freemen insisted on the loading of the boat at that time. Mr. ******* also repeatedly texted profanities to my employee, Pete and we have record of that as well. He has now threatened me as well with a civil law suit. The attached 2 documents were signed by Mr. Freemen accepting the boat AS/IS and asking us to release $2,200 to the sellers repairs. The items from his complaint list are and my responses in CAPS: 1. The inside refrigerator does not work - THE SELLER HAD THE UNIT RE-CHARGED AND TESTED AND WAS WORKING AT THAT TIME 2. The cockpit refrigerator that was supposed to be replaced prior to me getting the boat and it arrived in a box (Not Installed) in the boat and without a power cord THE SELLER WAS REQUESTED TO REPLACE MISSING PARTS OF THE COCKPIT REFRIGERATOR AND INSTEAD PROVIDED A BRAND NEW ONE - WHICH COULDN'T BE INSTALLED BECAUSE WE JUST RECEIVED IT THAT MORNING - WE TOLD MR. ******* WE WOULD REIMBURSE HIM FOR THE MISSING CORD OF $40.00 3. The anodes that were to be replaced prior to me receiving the vessel were not installed and just left in bags inside of the boat, THESE ARE UNDERWATER PARTS AND THE BOAT WAS IN THE WATER WHEN MR. *******'S TRANSPORTER ARRIVED LEAVING NO TIME TO INSTALL PARTS - SO THEY WERE PROVIDED WITH THE BOAT 4. The freshwater system was supposed to be commissioned and tested prior to shipment which was not completed. 5. The struts that hold the rear hatch up were supposed to be made functional however they do not work and could cause serious injury when the hatch falls onto someone attempting to retrieve items inside. NEW STRUTS WERE ORDERED FROM RINKER AND INSTALLED - THEY ARE "ASSIST STRUTS" AS THE SELLER WAS TOLD BY RINKER AND NOT MEANT TO HOLD THE HATCH UP WITHOUT ASSISTANCE 6. At the time of this complaint the radar unit that was supposed to be functional is not working either. DUE TO HEIGHT RESTRICTIONS FOR TRANSPORTING - A RADAR UNIT CAN NOT BE INSTALLED OR IT WOULD BE TOO **** FOR TRANSPORTING Mr. ******* also had options to having repairs checked: 1. He could have opted to have his independent third-party surveyor review the items and verify repairs were completed prior to arranging his transportation. 2. He could have asked us formally as part of a conditional acceptance to verify these prior to releasing funds to the seller and arranging transporting. 3. He was welcome to come the boat at the other marina and inspect the boat prior to acceptance and closing and arranging transporting. Other than making threats and filing a complaint with the BBB, Mr. ******* hasn't presented a reasonable resolution or suggestion for such. There are always two sides to every story and ours lies in the paperwork related to the sale, and our years of thousands of happy customers and successful transactions. This is the first time I've had to respond to a complaint with the BBB. Long distance sales and buyers are more difficult to navigate and most buyers accept that as part of how they are doing business away from their home base and control. We do the best we can to keep buyers and sellers happy. We truly wish Mr. ******* well and hope he can get past these items and enjoy his boat ! Sincerely, ****** *******, Owner Baltimore Boating Center, LLC XXX-XXX-XXXX *******@baltimoreboatingcenter.com

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