ComplaintsforFirstService Residential Maryland

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I closed on the sale my condo on May 18, 2022. The management co. for my HOA is FS residential. They provided the title company incomplete information, causing an extra monthly HOA payment of $388.70 to be made at closing. Payments are due on the 1st of the month, and through the auto draft from their own system, I am signed up for automatic payments on the 1st of every single month, as always. As such, the auto draft from my bank was scheduled for May 1 and processed as per the usual. On May 2 the title company requested any balance owed. Because May 1st was on a Sunday, my HOA payment was processed on May 2nd. Unfortunately, FS residential didn't bother to tell the title company that there was an auto draft pending, didn't update the title company that payments were due on the 1st, etc., communicated no additional information other than that there was a $388.70 "balance" on my account...and did not update the title company that a payment cleared, and that my account balance was now zero dollars. As such, when I closed on May 18, the title company sent a payment in the amount of $388.70 to FS residential. I was able to confirm that it was received by FS Residential on May 26 and sent to the AR department on May 27th. It has been 3 weeks since confirmation that it was received and a month since I closed and $388.70 that was mine was sent off to the HOA ). My account is still not showing a payment for the $388.70 check from the title company (it shows my last payment was the original autodraft on May 2nd), it is now showing a BALANCE DUE of $388.70 for June 1! I closed on May 18.... I have called multiple times, sent at least 10 emails with no resolution. This was an error on their end and should be corrected EXPEDITIOUSLY by crediting the extra $388.70 payment back to my bank account electronically ASAP; and for my HOA Account to be updated properly in a timely manner, show the zero balance, and be closed out and assigned correctly to the new property owner.

  Business response

  07/29/2022

  Business Response /* (1000, 8, 2022/07/06) */ We received Ms. ******'s settlement and check on May 23rd and it was processed at our local office and sent to our Closing department on May 27th. It normally takes 4-6 weeks for a settlement to be processed and the settlement information be updated in our system and the settlement checks cashed. The property manager for this property did explain this to Ms. ******. We were able to speed up the process and a check for her full refund is being sent overnight via Fed Ex on 6/21/2022. This matter should be resolved. Consumer Response /* (2000, 11, 2022/07/07) */ HP- 7/7/22 Re: BBB Complaint Case# 36191065 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) External Inbox ****** ****** <************@gmail.com> 8:26 AM (23 minutes ago) to me The issue has been resolved. My refund was received. Thank you.

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