ComplaintsforProexpress Distributor LLC
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Complaint Details
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Initial Complaint
03/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Item ID: ********* Item: Adjustable Electric Spin Scrubber Turbo Purchased 2/20/22 Received 2/23/22. Started Return process with emails 2/24/22. I have been trying to send the damaged item back for a refund since 2/24/22. Still no resolution. Proexpress Distributor LLC has attempted to negotiate with me about my refund. I have declined their refund amount and have asked for a QR code so I can take the item back to Walmart for my full refund. I've yet to receive anything pertaining to taking the item back or my refund. I sent them photos of the damaged item and I have a long email thread discussing my refund and I've asked several times for a QR code to take the item back to Walmart so that I can get my full refund. Ref ID: *********************************Business response
03/11/2022
Business Response /* (1000, 5, 2022/03/07) */ Hi *******,thanks for your message. We are sorry for the inconvenience caused. But we have come to consensus to issue the refund back to you. Please check your original payment account. Kind Regards, Walmart Marketplace Seller Consumer Response /* (2000, 7, 2022/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisficed with the outcome. I received my refund in the amount promised.Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a car stereo through Walmart.com and received an opened item wrapped in bubble wrap with no wiring instructions or users manual from this company. I asked them several times for the paperwork and was sent a page of useless information, so I asked for a refund and a shipping label. They have me jumping through hoops trying to get my money back and I just want rid of them, the item and have my money returned.Business response
03/08/2022
Business Response /* (1000, 5, 2022/02/28) */ Hi ******,thanks for contacting us via Better Business Bureau. If you would like to return the item, we gladly accept this. Please package the item well and keep it in good condition then return the item back to the following address. GCReturn **** **** ******** South River *** ****** ********* *** XXXXX Please use one piece of paper to write the return RMA# RGXXX-XXXXXX-XXXX and SKU: ****************** * 1 then stick it on the outside of the package. Namely, printed on the side of the shipping label. YOU MUST FOLLOW THIS INSTRUCTION TO DO THE RETURNED PROCEDURE. Note: If you do not write RMA# and SKU on the outside of the package, our workmate in the warehouse will refuse the package. Simultaneously, please do not forget to furnish us with the tracking number when you shipped out the item already. We would highly appreciate that if you are better in a position to provide the tracking number within 12 hours or 24 hours. When the parcel has been delivered successfully, we will credit the refund back to you correspondingly. Thank you so much for your collaboration. Kind Regards, Walmart Marketplace SellerInitial Complaint
01/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a percussion massage gun and after only having it for 2 days the battery does not charge.Business response
02/15/2022
Business Response /* (1000, 5, 2022/01/23) */ Dear valued customer, Thanks so much for shopping for us. We found that you filed a case request concerning this item. We definitely understand that you are not happy with the item which we bought from us recently. We feel really sorry about that. From the case descriptions, you complained that the massage gun and after only having it for 2 days the battery does not charge. As a reliable seller on Walmart, our policy is committed to make our customers 100% satisfied with our goods and service, so in this case, we do really wish there's something we can do for you. Here we contact you because we would like you try to use another charging cable to charge it to check if it can work or not. After received your response, you said that it can not work, so we have done the full refund for you and inform you that there is no need to return the item back to us, which can avoid the return hassle both of us. Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter. Sincerely Marketplace Seller Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told my money would be refunded, but still I have not been returned any money. Business Response /* (4000, 9, 2022/01/27) */ Dear valued customer, Thanks for your letter alerting us to the problems you have been having with our store. We received your messages from you on 24 Jan. that you asked us where to check the refund,After we received your messages, we wrote the messages informing you the refund has been done and attached the screenshot of the refund details. We also received your response from you on 25,Jan.And you said that you will gladly close it when you receive the messages from us. In addition,We attached a screenshot of the messages and refund details.Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I order a product (Car Radio) thinking it was Walmart.com on 12/09/21 It was improperly packaged and damaged threw Proexpress distributor LLC I have no audio to the radio and it was fully connected by a professional. I would like a return shipping label and my money back!Business response
02/03/2022
Business Response /* (1000, 5, 2021/12/16) */ Hi *******, thanks so much for reaching out to us. We have received your complaints from Better Business Bureau concerning this order. We are sorry for the inconvenience incurred. However, as you mentioned, the stereo has no audio and it was fully connected by a professional. In this case, would you please send us a picture of the wiring diagram done by your professional staff and we check whether it is correct or not for you? Here also attach the wiring diagram for your reference. Please do not worry about this. We must furnish you with a conscientious solution when the potential issue has been confirmed.Namely, we will resend a new one or issue the refund back to you if that is a quality issue. Look forward to hearing from you with the least possible delay. Have a wonderful day. Kind Regards, Walmart Marketplace Seller Proexpress Distributor LLC
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.