ComplaintsforBartlett Tree Experts
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In March I inquired about services from B******* Tree Experts, and Christopher L***** visited my property and said he would do the job. He emailed me a contract to sign. I signed it and the contract committed to the service being completed within a few weeks. I never heard from L***** or B******* again. When I called to check in, I was given a week's date for service. They never showed up. Then I emailed asking about the service, and they never emailed back. This breach of contract did not include any money exchanging hands--but it did make it so it was too late for me to get any other business to do the work because spring came and went and the time to do the cutting had past. While I was angry, I did not do anything about it. However, SINCE then, I keep receiving ads to my email from B*******. I have unsubscribed THREE TIMES and they keep sending me ads. Then I emailed personally to L***** asking them to take me off of their marketing list, and I am STILL getting ads. I wish to report this as solicitation of business/harassment of a customer, since I have now five times asked for them to cease contacting me. I have not posted a negative review, I have stayed completely civil, but this is ridiculous now and I request the business to stop contacting me, since they never performed the work contracted!Business response
07/11/2022
Unfortunately, for our business, the spring of 2022 was dominated by employees with Covid or having to quarantine because of exposure to Covid. We fell behind in our obligations and were unable to complete ** *******'s contract in a timely manner.
I have place a no mail flag on her file and have removed her e-mail from the system.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.