ComplaintsforOmega Pet Logistics
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchases 2 Dalmatians (paid in full) from Keosha *****: address: 1**** ******** *** ****** ****** ** ***** Phone # ###-###-#### Referred a transport Co. to ship puppies to FL: ****** *** ********* *** omega pet transport. Address: 7*** ********** *** ********* *** Phone: ###-###-#### Contact person: Mike *******: Wired money$ 1580, 1st (initial) amount, 2nd additional amount $1400, 3rd attempt for money $1900. I refused this appeared to be a ****. Both parties refuse to answer phone or email. Multiple requests by me. I have made arrangements for another company to pick up puppies.Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 1/15/2023 we contacted a website ****** ***** **** about the purchase of two Great Dane puppies. ****** stated in writing per the sales contract that they delivered the puppies to Omega Pet Logistics to ship the puppies to me. They provided tracking number, Omega website address and link as well ****** stated that I would be responsible for renting an airline approved crate from Omega for transport and not to miss the call or email. I received an email from Omega Pet Logistics stating it was and additional $1550.00 deposit on the crate plus $30.00 rental fee. I asked Mike ***** from Omega repeatedly if this was for both dogs as well as was this a **** as the deposit for the crate was so high. He assured me that it was the total for both dogs and that the $1550.00 would be refunded after the crate was return to the airline. I sent Omega the $1580.00 via ***** to India *****. I attempted multiple times to contact ****** to confirm the pricing as well as find out what flight….Later that evening Mike ****** from Omega reached out for an additional $1580.00 before they would release information stating that I only paid for one dog. I respectfully refused and requested them to ship just one then. They refused and hung up. As NO puppies were ever shipped I have been requesting refunds from both companies ****** $1700.00 and Omega $1580.00 I have sent multiple emails, text and most recently a demand letter to each company requesting a full refund and have not received any response. I now believe these two companies are working together to **** people like me. Unfortunately, in my excitement to surprise my husband for his birthday with theses puppies I didn’t pay attention to the warning signs. I only wanted to provide my husband with the gift of beautiful Great Danes Please contact me for copies of the sales contract, demand letters, or emails if needed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.