ComplaintsforEducational Systems Federal Credit Union

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ESFCU has been overcharging me for months and has refused to correct its billing or to accurately report what is owed to credit bureaus. I took out a car loan of $23,537at 4.9% on a used car that I bought at a dealership in October of 2022. In May or June of 2023, an ESFCU employee explained that ESFCU had issued a forced insurance policy in the amount $4,230 and rolled it into my loan. I've been bounced between employees, managers and sub-components, Most of the employees that I spoke to about the matter couldn't explain how much i was being charged for insurance or for what timeframe. i have repeatedly provided proof of insurance, which ESFCU ignores. And they just continue charging away. They have charged me $720/mth. ESFCU's forced insurance branch claims I didn't have insurance from the moment I drove the car off the lot, an assertion which is absurd on its face, and is refuted by the documentation I provided. Even if I owed the amount they claim, 27,800 at a rate of 4.9% is not 720/mth. Its closer to 525/mth. To add insult to injury, ESFCU has falsely reported to credit bureaus that I owe approx. 27,000 on the loan and that I owe them $720/mth, which lowers my creditworthiness and makes it look like I have a hgh interest subprime loan. I want ESFCU to accept my proof of insurance, credit my overpayments (for forced insurance) 1st toward any so-called late payments and 2nd toward the principal on my car loan.

  Business response

  10/11/2023

  The Credit Union has resolved this complaint with the member. Due to member privacy we cannot divulge any account specific information. If the member has any additional questions or concerns, they can can ***************************, Vice President of Consumer Lending at **********************.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  7/9/2022 to 12/05/2022 I bought a 2015 **** in July from a dealer. They got me to finance from a bank (Educational Systems Federal Credit Union". The dealer had me called my insurance before they let me take the truck home. I thought everything was fine, till sometime the middle of Sept. i recieved a letter from ESYFCU telling me that i don't have the insurance coverages that they need. I thought it was a mistake because Virginia require you to have full/comperhansive coverage if the vehicel are a len on the title. anyway before i can correct the problem with my insurance , i recieved anohter letter from ESYFCU that i now own them $5,356 for an insurance they placed on my vehicel from 7-9-2022 to 7-9-2023 ( they bought it in Oct. 2022) they place it all the way back to 7-9-2022. I since called my insurance and fixed the mistake. Anyway, the complain i writing is the amount of the cost of the inusurance they placed in my name and charging me for it. I think its a fault to charge $5,356 for something they placed in Oct 2022 to Dec 5th of 2022. They told me it from 7-9-2020 but they didn't bought it till Oct of 2022 they're charging me from 7-9-20222.

  Business response

  01/20/2023

  We are unable to divulge specifics due to privacy laws. The Credit Union has been unsuccessful in reaching the member via phone.If the member would like to discuss their account they can reach out to ***************************, Vice President of Lending at **********************. 

  Customer response

  01/25/2023

  From: ***, ************* * <**************>
  Date: Wed, Jan 25, 2023 at 1:41 AM
  Subject: ID: ********
  To: ************************************ <************************************>
  Cc: ************************* <******************>, ***, ************* Q <**************>
  
  Dear ***********************,
  
  Please remove/retrack my complain on Educational Systems Federal Credit Union.
  
  They have resolves my complaint and we have come to an agreement.
  
  My complaint ID ********
  
  Thank you! 
  
  *****************************
  *********** ********** ******* **********
  
  *******/ ******
  
  ***********-

• Initial Complaint

  07/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm a co-borrower on a car that has been repossessed. Several things have happened in the course of this loan. First my daughter was to be the borrower and I was to co-sign. I became the primary borrower, I contact the office and they said on you are the primary borrower not the co-borrower but we will correct this, never received any updated information. Second they added forced insurance when the car was covered and once the information was corrected they said a $4000 refund was due and it would be give to them and applied to the principal. They received the refund and said her car payment was 3 months behind after receiving a $4000 and repossessed her car. She has since been told she cant get her personal belongings and it will cost $75 to get them and they are only available from 11am - 3pm ( Now hours that everyone would be working-not even reasonable). I think the refund should be coming back to us and its illegal to charge a fee to get your personal belongings. Please help get this issue resolved. According to consumer protection the refund is due to the borrower.

  Business response

  08/24/2022

  Member confidentiality prevents the Credit Union from disclosing details about this complaint. The Credit Union has spoken to the member. If the member has additional questions or concerns, they can reach out to ***********************, Vice President of Risk Management at **********************.

  Business response

  10/10/2023

  The personal property fee waiver request was granted on August 17, 2022. Our repossession agent confirmed that an appointment was scheduled to pick up your personal belongings on August 18, 2022 and all fees were to be billed to Educational Systems Federal Credit Union. If you paid any additional money to pick up your belongings, please provide us with a receipt so that we can investigate this directly with the repossession company. If you have any additional questions, please call *****************************, Collections Manager, at **********************.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In December 2018, Educational Systems Federal Credit Union repossessed my vehicle stating that I had not paid my payment in over 3 months. That was not true as I had been paying every month and on time, but without my permission they began to apply the payments that were meant for my car to my savings account. When I asked them to then transfer that money and apply that amount back toward my loan, they refused to work with me. I only had $3161 left on that vehicle as I had paid them over $24,000 and had an account with them for years yet they still unjustly repossessed my vehicle and kept all of my money that I had paid. Fast forward to now and I am trying to clean up my credit report so that I can purchase my first home for my family. I called and spoke with someone on June 15th who told me that they could not help me with the account as they had sold it to a lawyer and gave me the contact for the lawyer. I then called that lawyer and they let me know that they had no record of that account and they then contacted Educational Systems. Educational Systems calls me and I speak with a man named Reggie who assures me that they will set up a payment to settle this account so they can delete the account from my credit report. Days go by and still no payment. I call again on June 28th to speak with Reggie who lets me know that it was his mistake no payment had gone through from an error on his end and that he would be taking the payment July 15th. He said there was no account the funds could go to so basically they were creating some generic account to take money from me. Still no payment was deducted. I don’t believe I should owe this debt to begin with and the experience I have had just trying to settle this with them has been less than satisfactory. I would not recommend that anyone do business with this company as they scam you and I would like them to make things right and remove this account from my report immediately.

  Business response

  07/28/2022

  The Credit Union has reached out to the member. If the member has additional questions or concerns, they can call Tony J******, our Vice President of Risk Management, at 301.985.4715 ext. ****.

  Customer response

  07/31/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Since the second time I have attempted payment I have received no communication from the company. I am the one that reached out in the first place to make a payment. I got the runaround being sent to a lawyer who never had the file, and then being sent back to the credit union to make a payment. The payment was never applied because there was no account for my  funds to go into. I called back to attempt a second payment. Again, there was no account for my funds to go into, as it was explained to me that the amount had already been written off. I have done my due diligence in attempting to resolve this.
  
  Regards,
  
  *********************************
  

  Business response

  08/24/2022

  From: Ashley W***** <*******@esfcu.org>
  Date: Wed, Aug 24, 2022 at 11:44 AM
  Subject: Complaint: ********
  To: *********************** <***********@mybbb.org>
  
  Hi *****, 
  
  The Credit Union had successful contact with the member on August 11.  Due to member confidentiality we cannot discuss the details of the complaint. If the member would like to discuss the complaint, they can reach out to Tony J******, Vice President of Rick Management, at 301.779.8500 ext. ****.
  
  It's a pleasure helping you! 
  
  Ashley W*****
  Vice President, Marketing
  Educational Systems FCU 
  
  ******************
  *****************

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted a representative multiple times to close my checking account and was told if I close the account I would not be charged return check fees. My account has been hacked and I told this to a senior representative to explained they can change my account number but I decided to close the account altogether. Since then I was charged two NFS fees. I called and the representative said he could refund me to bring my account to zero so that he can close my account. My account should have been closed. I would like a refund for both fees.

  Business response

  03/17/2022

  From: ************************* <*****************>
  Date: Thu, Mar 17, 2022 at 10:39 AM
  Subject: RE: BBB Complaint: 16677294
  To: *********************** <**************@mybbb.org>
  
  Hi *****,
  
  The Credit Union has spoken to the member and the concern has been resolved. If the member has additional questions, they can call Robin B*******, our Senior Vice President of Lending at **********************. 
  
  It's a pleasure helping you! 
  
  Ashley W************
  
  Vice President, Marketing
  
  Educational Systems FCU

  Customer response

  03/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ESFCU has reported to credit that I missed 15 payments over 30 to 90 days late. Attached are screenshots from my bill pay. I have paid every month. They refused to adjust my credit report saying that I missed the payments 30 to 90 days late. This is not accurate. The only way the payment could be late is if they waited that long to apply my payments.

  Business response

  01/28/2022

  Due to privacy laws, we are unable to disclose specifics regarding this complaint. If the member has any questions they can reach out to ***********************, Vice President of Risk Management at *************ext. *****.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They have a monopoly on the direct deposit for **** employees so I must back with them in order to get direct deposit. In addition, they charge overdraft fees very quickly even if a pending charge does not go through they still charge an overdraft fee.

  Business response

  12/22/2021

  The Credit Union has spoken with this member, but due to member confidentiality we are unable to disclose any details.  If the member has additional questions, they can reach out to Dominic P*****, our Director of Business Development, at ************ ext. ****.

  Thank you.

  Customer response

  01/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩