ComplaintsforSam's Club
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sam's club offers free shipping online for plus members. There is a price listed for certain items and then when you add it to the cart your price increases from if you were to pick it up in the store. This is deceiving to plus members because you are essentially paying shipping that you don't know about.Business response
12/13/2022
Business Response /* (1000, 22, 2022/11/17) */ XXXXXX-XXXXXX At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. I was able to contact this Member and will be addressing their pricing concerns on our website. I have also issued an eGift Card for the delay in resolution. - Ryan **
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Customer Complaints Summary
1,719 total complaints in the last 3 years.
528 complaints closed in the last 12 months.