Business ProfileforMusic & Arts

I rented a flute for my son in the summer of 2022 for his fourth grade band. I paid in full for the years Rental and in the summer of 2023. I tried to return the flute back to the ******** ***** ****** on Snyder Road in the town of Lockport Only to Discover that they did not seem to be in business anymore I called. I tried to contact them through ********. I left many messages subsequently, I returned the flute to their mailbox there figuring somebody would be at least checking the mail. I was never charged again for the rental then approximately two months ago, I was contacted by Music in arts center based in Frederick, Maryland, asking for payment information. I informed them that I no longer had the flute and had turned it in quite some time ago. The lady I spoke to told me that they had spoken to quite a few people from our area concerning , the same thing I told her exactly what happened. She told me not to worry about it today I received a letter in the mail stating that it had been determined that the loss of my instrument is not covered and I would be liable for loss or damage caused by unexplained disappearance , I have never heard of this business until they contacted me and as previously stated, returned the flute to the business that I rented it from I called and spoke to customer service there they told me that there was no further supervisor to speak to, and that they had made their decision and would keep billing me until I paid them I believe this is totally unfair. I returned the merchandise. I haven’t been charged in over a year and a half for any rental and now a business I’ve never heard of is trying to get me to pay them money.