ComplaintsforEMed Medical Supply, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Complaint happened during February - June 2022. It involved my brother ordering compression stocking per his doctor. My sister took him to eMed to special order these compression stockings. It involved the store staff taking measurement of his legs and the order was sent out to be made. After multiple tries to get the stocking they did not fit because they were incorrectly measured, per the stocking company. The staff even added a zipper to the stocking which was not on the doctors orders. We called the company that make the stocking and they said the measurement should be the exact measurement of his legs. The staff was adding inches to his leg measurements. It was obvious that they did not know what they were doing and after just over 6 months of trying my sister asked for a refund. The store denied my brother a refund and would not take the stocking back. I am another sister that handle my brothers money because he is mentally handicapped. My sister that took him to get the stocking tried numerous times to get a refund from the store up until July 2022. I then called eMed Medical Supply numerous times after July 17, 2022 and spoke with the young girl at the desk and left my phone number and asked to have the manager call me. No calls from the manager ***************************** to date, I also visited the store and all attempts have failed. This is not the way to run a business. This is stealing money from the handicapped. I am asking for a refund of $478.00 the cost that my brother paid for these stocking and we will return the stocking to eMed that they refused to take back.Thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.