ComplaintsforNational Harmony Memorial Park
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My mother **************************** plaque was scheduled for installation in March. Yet, the representative, **. ********* has not provided sufficient reasons for the delay. It's been excuse after excuse. He's been in lackluster contact with my Uncle, ***************************. Mothers Day is fast approaching. Please do not put our family through the grief of searching for her grass-covered spot! I have contacted the corporate ****** of ******************* ************* in Houston, Texas for support in this matter *************. I'm waiting for the response. Please be expeditious in addressing our concerns with **********************. Respectfully, *********************** Sent from ***** **** on *******Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please be advised my sister ***** **** ***** is buried on the said property of Harmony Cemetery owed by Dignity Memorial in Landover,MD since March of 1994 he memorial plate was damaged twice in February 2023 filed a work order that the plate was moved off its mount second complaint it was then cracked I will attach pictures as evidence in my factual allegations in March 2023 this year a work order was done then I emailed the manager and called her five times she refused to call back I was told that someone was going to reach out to me know ones yet did anything or reached out to us it’s so many vandalism damaged plates due to the negligence of staff and said contractors so the family have to bear the responsibility of the negligence and unprofessional misconduct of Harmony staff and it’s unprofessional misconduct staff refuse to contact the family to resolve this issue in a act of good faith under the law please help in resolving this issue of my sisters burial plate.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.