ComplaintsforServpro of Bethesda-Potomac
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contract work was not completed correctly. Carpet was not installed correctly, tac strip went into my foot through the carpet, transition strip nails were not secured and came out completely, transition strip was not the correct one for the step, molding was not installed correctly to the appropriate height, door for faucet not installed correctly, no insulation was put in around the faucet, vinyl flooring contained bubbles, carpet is not installed correctly (shifts and bubbles). They refuse to fix the issues and claim they were pre existing...They cannot be pre existing if they installed all of these things.Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2-10 2022 Sewage leak, repaired by plumber. No standing water but odor and I hired Servpro to clean.They came out , said no odor. Best I can tell no significant cleaning was done. Invoiced me about $500. I sent photos and refused to pay. They reduced invoice to $300.The area was not cleaned and I dont want to pay anything.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.