ComplaintsforProTelix Health Clinic

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a rapid Covid test done on Nov 9th, I paid $150 out of pocket. I filed a claim to my insurance. My insurance is requesting a itemized bill. They said the receipt I sent with the claim is not an itemized bill. I contacted this company asking for a itemized bill. They left me know that is what they gave me, I said my insurance is saying it does not have all the information on it that they need n that's it not an itemized bill. They are now telling me I will have to come back to their office with my card that I used so they can look up my information and give me a itemized bill. They are telling me all their other customers never had this issue. I work 12-16 hr days and I don't understand why I have to drive to Md from Pa to give them my card so they can find my information n print me an itemized bill. Is there anything that you can do to help expedite this issue so I can get reimbursed.

  Business response

  02/10/2022

  Business Response /* (1000, 12, 2022/01/10) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) External Inbox Protelix Health <************************> 11:28 AM (3 minutes ago) to me Good Afternoon Ms. ****, Thanks for your email and notification about this case. Please, I would advise for the patient to have her health insurance company to reach out/contact the clinic directly. Thank you for your attention to this urgent matter. Our patients' privacy and satisfaction is our priority. Sincerely, Thelma P. ProTelix Health Clinic Consumer Response /* (3000, 14, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My insurance is not going to do this, it is the businesses and my job t supply them with the information. I dont understand why thei company is making things so difficult. Are you a legit company?Just send me the infomation i am requesting so i can refile a claim with my insurance, since you told me at the appointment i would need to do this but now are refsuing me the infomation i need. Business Response /* (4000, 16, 2022/01/12) */ I have attached a copy of the itemized receipt to this response. Consumer Response /* (4200, 19, 2022/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not except this until I file another claim with my insurance and see if they except this, when I know that I will let you know if we can close this complaint. Thank you, ***** *****

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