ComplaintsforElmar Heating and Cooling
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a new heat pump installed in April 2023. The existing line run under my patio. They cut the line outside and buried it and cut the line inside my basement. They ran new lines. They used spray insulation in the basement around the old line and bent and crimped the copper tube. It is now Jan 2024 and we have very heavy rain. I have water pouring in my basement around in from the copper tube. I called right away to be told the PA office had closed and the location in MD could do nothing. First, I was never notified this office was closing. 2nd I am still under warranty. The office in MD said they had no one to send. He took my name but I have heard nothing. This was never an issue in my basement. I spent $8000 for this job, I have no warranty and no one to fix the issue. This is not right.Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
HVAC installed May 24 2022, I'm pretty sure the installers damaged the equipment during the install. Christian and a ******** looking man came to install in the morning. They went to lunch and when they came back, Christian said something about his partner not remembering if he took a part out or not. On May 31, I had to contact them because the temp was set at 69 and only cooling to 74 degrees. They came out June 3 to fix it, then again June 8. Water was dripping from my living room dinning room area. In all they came out 10 or 11 times, last time in August to fix it for sure. I hadn't needing AC in the fall or winter but the first time I used it in the humidity this year it flooded my house. Ceiling damaged and floors warped. I've asked for them to remove and give me my money back. The AC had NEVER worked. I called to speak with the owner, but they refuse to give me his name for contact info. I'm very unpset it cost me $6720 and I haven't been able to use it last summer or this summer. I'm sure the owner is nice and cool without damage to his home.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.