ComplaintsforNew Beginnings Restoration Inc

• Initial Complaint

  02/27/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  To, Whom it may concern; In the month of jume I had notified ***** **** about the damages of my home. ***** ****s responded by sending a representative out to assess the damages. when the representative came out a showed him the damage to the second floor and then i showed him the basement sewage backup at which he told me that i would have to put in a second claim, which i did not know why because both instances happend at the same time. Then I entered a contract with Mr. Cornelius ******* of New Beginnings Restoration. He told me that he was the sole owner of the business,later on I found out that it was not true and all the paper work he had me sign was not legal; also a week before christmas ***** **** issued a chech in my Ms.*******. When we went to M&T bank he did not have proper identification to put the money in his account. While we were in the presents of the representative of M&T bank he ask the rep if Ms. ******* can write the check out to his wife April because she was a partner in the company; also there were monies deducted for items that his workers had damaged, because of his absence from the job site for 3 - 4 hours each time work was being done his workers did not know what to keep or throw away; also my son had to get a stewage unit in my son's name, Mr. ******* paid for the prior months but still owe for : 1 february and any future month until items are removed from storage unit. I spoke to Ms. ******* and she informed me that he told her he had done the pack in and pack out at which time i did not fully understand what it meant until she fully explained it to me. we had a big disagreement because he was obilgated to his friends and families that was not qualify nor had any license of certifications to do the work. i felt he was just using this job to have his friends and family to milk my insurance company by using unqualified, unlicensed, unexperience people to do work that they did not know anythig about, and he brought an under age child that should have be in school instead of working at my house. He informed Ms. ******* as well as myself that he will not be doing anymore work at my house because he stated that I destroye the air quality which is not true he lied because he was not able to make money from the subcontractors which were his friends. We should still be allowed to stay at the hotel. before january 31 Mr. ******* of new beginning contacted Ms ******* told her that i contaminated the air at my home which was not true. The consequences of this lie caused us to have to move out the hotel On January 31 2024, we nevered received a courtesy call about extended stay. My pregant daughter and her 2 sons moved in with her friend and I moved in with someone else. being in a stressful situation she delivered baby prematurely in the apartment with the aid of my 12 year old grand son. ?? Where she's currently residing the house is over crowded, I feel that we should not have been asked to leave because the contactor lied because i did not allow him to minipulate my insurance compy by hiring people not qualified to do the work to be completed your my insurance company not his but you took his word and I never received an e-mail or any notice in reference to an extended stay my stay so we had to leave on January 31, 2024. Mr. ******* violated the contract with his lies and deceit I feel that he should pay back all moneies that he has received thus far and is not receive 2 IN. anymore monies work has not been completed. I have repeatedly asked ***** **** Ms. ******* for a breakdown sheet of my contents which i have never received. If you have any questions please call me at ###-###-#### or email at ms*******1@icloud.com. Thank you. à copy has been sent out to the a Better Business Bureau, ***** ****,and Attorney General Office. sincerely; ******** ******* 12-19-24 ********* *******'

  Business response

  03/12/2024

  To our valued patrons, thank you for taking the time to read our response to this ridiculous, unfounded complaint along with your consideration to patronize our company, New Beginnings, Restoration Inc.  First thing that we would like to touch on is the fact that most of the complaints that Mrs. ******* has an issue  with has absolutely nothing to do with our company!  Mrs. ******* states that Statefarm had her open two claims instead of one claim that has absolutely nothing to do with our company!  Mrs. ******* states that she repeatedly asked her StateFarm insurance adjuster Ms. ******* for a breakdown sheet of her contents!  Again nothing to do with our company, so why mention it in the complaint!  Mrs. ******* complains that her pregnant daughter had to leave the hotel and experienced complications!  While that is unfortunate to hear, we must inform you that Mrs. *******’s daughter and her daughter’s sons did not live with Mrs. ******* therefore they were never authorized to stay at the hotel to begin with!   As for the contract, the contract is legal and binding and it was submitted and approved by Statefarm Insurance!  As for who owns the company New Beginnings Restoration Inc. all of our service agreements / contracts clearly reflect that Cornelius ******* is the junior partner of New Beginnings Restoration and Tim Jones is the senior partner of New Beginnings Restoration Inc. which is also clearly printed on the service agreement that Mrs. ******* signed to began service!  The company received its certification in Water Damage Restoration well over 12 years ago as we were formally a branch of a national restoration franchise 911 Restoration which has over 200 locations,  prior to leaving the franchise and becoming  a independent restoration company in 2016.  In regards to licensing a copy of the License for Home Improvement was sent over to BBB, which confirms Ian Richardson, Owner of Awesome Waterproofing LLC. is the licensed contractor that handles all of the repairs for New Beginnings Restoration Inc. In summary New Beginnings Restoration Inc. is very proud to say we hold nearly a 5 star rating on goggle which our actual rating is a outstanding 4.8 rating which is nearly 5 stars!  New Beginnings Restoration is a mitigation company that provides, water, fire and mold remediation! Our repairs are handled by Ian Richardson, who is family but also owner on Awesome Waterproofing LLC which is the company that holds the Maryland home improvement license which we did submit to the Better Business Bureau for verification!  New Beginnings Restoration has successfully handled hundreds of mitigation jobs  since its start up in 2016!  New Beginnings Restoration is proud to mention that In the last five years we have had zero complaints confirmed with the Better Business Bureau up until this latest unfounded complaint from rosalita *******!  Again New Beginning Restoration Inc. would like to thank you for your business and taking time to read this  unwarranted complaint!  If you are looking to enter into contract with our company simply mention this complaint prior to signing contract with us and we will gladly waive your deductible up to $1000. providing we enter a contract to do the full job!  We would love for you to experience our A1 services and look forward to doing business with you!  If you have further questions or concerns please reach out to us directly!  Ask for Cornelius at ###-###-#### or Tim Jones at ###-###-####

   

   

  Customer response

  03/25/2024

  I am rejecting this response because: Peace and blessings. This is a message from ********* ******* I have read the Email sent to you from new beginnings. I do not trust believe any word that he has said because he had lied manipulate disrespect and undermined me. I do not wish for him to do ANYTHING in my house therefore I wish for you to continue investigating thank you very much. If there’s anything that you need to know, please reach me at ###-###-####.
  
  Sincerely,
  
  ********* *******

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