Customer ReviewsforBylt, LLC

Bylt is one of the worst companies in the area to have restoration work done because they do not have good customer service. I had water damage at my residence. Bylt's water mitigation team was excellent and completed the drying-out process in about ten days; Bylt has a home improvement arm that I used because the water mitigation went so well. However, the home improvement arm has people working there that does not know what is going on, they are unresponsive and uncoordinated. The water damage event happened 4:20 am on 4/12 Bylt arrived at 10:00 am on 4/12 and left on 4/22. From 4/22/23 to the present 6/6/23 the project manager for the job 3 times and no one has been able to tell me when the job will start and when it will end. I am still not on Bylt's schedule for repair and I am losing money per day as one of the rooms affected in my home is on Airbnb. Bylt does not seem to care about the non-work that they are doing and definitely does not respect me, my home, my money, or my time. Please do not use this company.

Dear Mrs. *******,

We apologize for any inconvenience and appreciate your feedback. At Bylt, we're dedicated to high-quality service, and your comments help us improve.

We understand the 4/12 water damage was distressing, especially with your Airbnb listing. We're glad our ten-day drying process met your satisfaction.

We acknowledge that changing project managers during your repair transition caused some confusion, and we apologize. This decision was made due to the complexity of the repairs. However, we are working on improving our communication and processes.

Given the complexity of the repairs, our Project Managers often have schedules booked several weeks in advance. Considering this, we managed to slot your repairs within a week, striving to be as prompt and efficient as possible. We empathize with the inconvenience any delay may have caused and are committed to expediting your repairs while maintaining the highest level of service quality.

Your satisfaction is our priority. Your feedback has been shared with our team to help improve our services.
We apologize for any discomfort and appreciate your patience. If you have more concerns or questions, feel free to reach out to our customer service team.

Attached is a detailed timeline of the mitigation, repair inspection, adjuster approval, and repair process for your reference.

4/12 - The project was initiated as the job was received and the team was strategically scheduled on-site from 12-1 PM. Members of the crew engaged the adjuster, leaving a voicemail to seek approval for asbestos testing given the historical nature of the property. Subsequently, the crew began mitigation cleanup procedures.

4/13 - A Matterport assessment was submitted to the adjuster via email to facilitate the claim coverage determination. Approval for asbestos testing was granted and subsequently completed.

4/14 - The adjuster confirmed that the claim is covered. The asbestos testing results were found to be negative, paving the way for the mitigation crew to begin the necessary demolition and additional cleanup procedures. Essential equipment was installed on-site, initiating the required drying period.

4/17 - The mitigation crew revisited the site for equipment monitoring.

4/18 - The lead communicated with the homeowner to confirm the scheduling of the service crew assigned to address the washing machine on the third level (the loss source). Further, the lead requested additional dry time from the adjuster due to inaccessible regions behind the unit on the third level.

4/19 - The mitigation demolition was successfully finalized, with relevant documents acknowledged and signed by the policyholder.

4/20 - Confirmed the appointment of the repair estimator with the policyholder for 4/21.

4/21 - The repair estimator visited the site as scheduled, conducting a thorough site inspection.

4/23 - The repair estimate was compiled and sent to the adjuster for review and approval.

4/24 - The homeowner received a status update via email from the repair estimator.

4/25 - A request for an estimate revision was submitted.

4/26 - The requested estimate revisions were incorporated and resubmitted to the adjuster for review and subsequent approval. The updated estimate received approval from the adjuster.

4/27 - The homeowner was provided with the work authorization document which was then signed.

5/1 - The project was assigned a dedicated Project Manager who reviewed the scope of work.

5/2 - A site visit was conducted by the Project Manager in collaboration with the crew.

5/4 - The flooring vendor initiated an attempt to match the flooring. A site inspection involving the flooring vendor was scheduled for 5/10.

5/10 - The flooring vendor conducted an on-site review of potential flooring selections and signed the material selections form. However, the vendor expressed discomfort with proceeding without a confirmed measurement.

5/10 - 5/19 - The Project Manager liaised with various vendors to source flooring that matched the existing installation.

5/22 - The crew's scheduling to commence drywall and painting work was met with a surprise from the homeowner, resulting in a work standstill. The Customer Support Specialist subsequently reached out to the homeowner to clarify the repair process.

5/24 - Bylt management decided to assign a more experienced Project Manager to handle the job considering the complexity of the repair work.

5/24 - 5/30 - The new Project Manager reviewed the file, assessing the current state of the completed work and materials ordered to date.

5/30 - The Project Manager left a voicemail for the homeowner to arrange a walkthrough to establish if further flooring measurements were necessary.

5/31 - The homeowner expressed dissatisfaction with the Customer Support Specialist not managing the repair project. Consequently, the Project Manager's contact information was shared with the homeowner.

6/1 - The Project Manager coordinated with the homeowner to schedule a walkthrough on 6/7.

6/7 - The Project Manager and homeowner conducted the scheduled walkthrough to review the scope of work. The homeowner was informed of the crew's availability, which was a week out, but requested that the crew be on site the next day, 6/8.

Matt was awesome! He was very professional and friendly. He explained everything clearly so we understood completely what was going on. Would highly recommend his services.

Thank you so much for taking the time to share your positive experience with our team at Bylt Disaster Restoration. We are thrilled to hear that Matt was able to provide you with the professional and friendly service that you deserve.

At Bylt, we take pride in our commitment to clear communication and ensuring our customers feel confident throughout the restoration process. Your kind words and recommendation mean a lot to us, and we will make sure to share your feedback with Matt and the rest of our team.

If you ever need our services again or have any questions, please don't hesitate to reach out to us. We are here to help.

Thank You

Bylt Management