ComplaintsforLen Stoler Inc.
New Car Dealers
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased used car from dealership. Had brake pads replaced as agreement w purchase . After pads were installed took car back because of noise from brakes and abs , traction control and emergency brake lights on dash. After going back and forth w dealer . Agreed to fix problem . Stated repairs made , Took car home . Within a day lights reappeared. Took car back again, they said they would fix . 3 months later told there is no problem and they are not responsible. Purchased Dec 16 2023 . Basically they held onto the car until the time was up , so Lemon law could not be used. Told to pickup car today April 17 2024Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 14, 2024, my vehicle (2018 Hyundai Tuscon 1.8LT) stopped working on the highway. I had it towed to my mechanic, because I was headed out of town. Upon my return, my mechanic said that they started the vehicle, heard a knocking sound and checked for any leaks in or around the engine (finding nothing). My vehicle maintenance was completely up to date... He said that I needed to have the dealership look at it because of other problems that Hyundai had been having with their vehicles. On March 25, 2024, I had my vehicle towed to Len Stoler Hyundai and it has been there ever since, but no one has even looked at my vehicle yet to assess the problems. I have called multiple times and finally went to the dealership (4/12/24), where I was told by the service manager that it would be anywhere from a couple of weeks to a month, before anyone would even diagnose the problems, due to the many other vehicles on their service list. My wife and I only have one other vehicle and this has put a strain on travel to/from work as well as picking up our son from school. The dealership won't even provide a loaner or rental, while my vehicle just sits. I have been patient but this is unacceptable, that a company knows their products are having engine or mechanical failures, and then the customer must wait until they feel like servicing or even diagnosing the issue. Apparently there is no recall, but the service manger said that many of the vehicles on their service list, had stopped working similarly to mine.Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped my vehicle off for an appointment this morning at 8am (the vehicle was dropped off last night) to look at the inoperable driver's windshield wiper and transmission slippage issue. No one called by 2pm this afternoon so I called to check on the status. The person from the service dept indicated that they would probably have an answer for me next week because a master technician needed to look at and assess the transmission. I asked why I had not been called/notified and they indicated that they were going to call by the end of the day in the event they could squeeze it in. I advised that I could not leave my car there with nothing else to drive and was told that this was the same problem that every other of their 100+ customers had. So I asked, should I wait until they close and they responded advising that actually they wouldn't be able to look at it until next week. I followed asking why they windsheild wiper had not been looked and was told it would be looked at by the same technician that looks at the transmission. Every time I deal with this dealdership they either lose my keys, don't have a technician that can look at the vehicle during the appointment that I scheduled to repair issues that are HYUNDAI's problem. I CANNOT DRIVE THIS CAR IN THE RAIN BECAUSE THE WIPERS DO NOT WORK!!!!!!!!!!!!!!!!!Business response
02/06/2024
Our service director contacted Ms ******* and scheduled a time where the issue could be looked at.Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me based on the service performed yesterday afternoon (2/8) to repair the inoperable driver's side windshielf wiper. I was able to get an appointment to have the transmission check out and it is scheduled for Tuesday 3/19 @ 8am with the caveat that it may take them a day or two to recreate the issue/diagnose the problem.
***** *******Initial Complaint
12/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The dealership finance department ran a hard hit on our credit AFTER knowingly already selling the only vehicle we were interested in. We only granted permission to run our credit for a 2023 Nissan Pathfinder, which they sold at ~4pm, but then ran our credit at 5:30pm without our consent. Salesperson Johnny ***** did not contact us until 8:37pm to advise us of this error.Business response
12/21/2023
Mr ******* completed an online credit application which authorized Len Stoler to do a competitive interest rate search on their behalf. Around the same time another client came to the dealer in-person, viewed the vehicle, completed the same application and made a decision to purchase the vehicle that Mr ******* inquired about originally. Our sales associate reached out to them afterwards to see if any other vehicles were of interest to them.Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had my oil changed and the dealership did not put any oil in the vehicle after changing it causing the engine to show signs of being burnt. The oil stick and the oil cap are burnt. The oil light came one month after having the oil changed indicating that what I thought was I needed to have the oil changed. The indicator light was actually telling me that oil was needed. Oil change was performed on or about 9/30/23; I have a copy of the service receipt. I have the receipt where I 5 quarts of oil to make it last until Monday 11/20/23. Photo of burnt oil stick Photo of burnt oil cap Photo of sticker for next oil changeCustomer response
11/21/2023
Original service receiptBusiness response
01/07/2024
I received a letter from the Baltimore BBB today with a complaint that you filed recently. I apologize for not responding to the case as I was having log in issues and got them resolved a day before the case timed out. I was able to review the case along with your pictures. I’d like to arrange a time for us to address your concerns. Can you provide me with a few days and times that would work for you. I couldn’t see any issues after reviewing both the oil cap and dipstick pictures. Maybe with more context I can understand the issue and how to greater assist. Thank you.Initial Complaint
10/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dear Better Business Bureau, I am writing to file a complaint against Len Stoler Hyundai for their inadequate service regarding repairs on my 2010 Hyundai Santa Fe. I am seeking your assistance in resolving this matter promptly. On April 1st, my vehicle experienced engine failure, leading me to reach out to Len Stoler Hyundai for assistance. Initially, Mr. Michael *********, the assigned Service Representative, quoted $3000 for a new working engine or $2000 for repairs. Sadly, Mr. ********* passed away, and Len Stoler failed to provide any further updates about my car. Despite repeated attempts to contact Len Stoler for months, I only received information when I visited the Service Department in June. To my surprise, the new service representative had no knowledge of my case, and the manager, Scott, informed me that they had installed the wrong engine. Consequently, Len Stoler's warranty claim was denied, as it was determined that they had incorrectly installed the initial engine. Regrettably, Scott ******, the Service Manager, has shown disregard for the situation. He disregarded Hyundai's acknowledgment of their mistake, claiming that the issue lies with me instead of Len Stoler. Moreover, Scott is now requesting an additional $2000 for the release of my car, despite their faulty installation and the fact that it still does not function properly. I request your intervention in resolving this matter with Len Stoler Hyundai. I am seeking a full refund for the engine and the release of my car without any additional charges. The actions of Scott ****** and Len Stoler Hyundai have caused significant distress, both emotionally and financially. Thank you for your attention to this matter. I trust that the Better Business Bureau will help ensure Len Stoler Hyundai takes responsibility for their actions and provide a fair resolution.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a formal complaint against Len Stoler Hyundai Dealership regarding the unsatisfactory service I have experienced. I had my vehicle dropped off at the Len Stoler Hyundai Dealership in July 2023, and as of October 2023, I have not received any correspondence or updates about the status of my vehicle. This situation is deeply concerning and frustrating, as I have not been provided with any estimates or diagnoses for my car, despite the extended duration of its stay at the dealership. The lack of communication and transparency from the dealership is unacceptable and has caused significant inconvenience and distress. Furthermore, I wish to highlight that the service manager at Len Stoler Hyundai Dealership attempted to blame me for their incompetency and never offered me a loaner vehicle or any remedies during this time of extended delay. This unprofessional conduct is both disappointing and unacceptable, as it places undue responsibility on the customer for issues beyond their control. I believe in the importance of clear and timely communication, especially when it comes to services and repairs related to my vehicle. The prolonged delay in providing information regarding the status of my car, coupled with the lack of accountability for the dealership's actions, is both disheartening and damaging to the trust I place in Len Stoler Hyundai Dealership. I am seeking resolution and accountability for this matter. I kindly request that the Len Stoler Hyundai Dealership promptly address this issue, provide me with the necessary information about my vehicle's status, and ensure that such communication lapses do not happen in the future. Additionally, I believe it is crucial for the dealership to acknowledge its role in the delay and take appropriate steps to remedy the situation. I appreciate your attention to this matter and hope that the Better Business Bureau can assist in facilitating a resolution. I look forward to a prompt response and resolution to this issue.Bureau response
10/02/2023
Kiara ********
* *** *****
Dear Kiara ********:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 10/2/2023 against Len Stoler Inc.. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
10/09/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/2/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Kiara ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####CPlease understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Kiara ********
* ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:Complaint Involves:
Repair Issues
Customer’s Statement of the Problem:
I am writing to file a formal complaint against Len Stoler Hyundai Dealership regarding the unsatisfactory service I have experienced. I had my vehicle dropped off at the Len Stoler Hyundai Dealership in July 2023, and as of October 2023, I have not received any correspondence or updates about the status of my vehicle. This situation is deeply concerning and frustrating, as I have not been provided with any estimates or diagnoses for my car, despite the extended duration of its stay at the dealership. The lack of communication and transparency from the dealership is unacceptable and has caused significant inconvenience and distress. Furthermore, I wish to highlight that the service manager at Len Stoler Hyundai Dealership attempted to blame me for their incompetency and never offered me a loaner vehicle or any remedies during this time of extended delay. This unprofessional conduct is both disappointing and unacceptable, as it places undue responsibility on the customer for issues beyond their control. I believe in the importance of clear and timely communication, especially when it comes to services and repairs related to my vehicle. The prolonged delay in providing information regarding the status of my car, coupled with the lack of accountability for the dealership's actions, is both disheartening and damaging to the trust I place in Len Stoler Hyundai Dealership. I am seeking resolution and accountability for this matter. I kindly request that the Len Stoler Hyundai Dealership promptly address this issue, provide me with the necessary information about my vehicle's status, and ensure that such communication lapses do not happen in the future. Additionally, I believe it is crucial for the dealership to acknowledge its role in the delay and take appropriate steps to remedy the situation. I appreciate your attention to this matter and hope that the Better Business Bureau can assist in facilitating a resolution. I look forward to a prompt response and resolution to this issue.
Desired Settlement:
Contact by the business
Additional Comments from Consumer:
Bureau response
10/17/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/2/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Kiara ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####CPlease understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Kiara ********
* ** *****
Daytime Phone: ###-###-####
E-mail: ***********************
The details of this matter are as follows:Complaint Involves:
Repair Issues
Customer’s Statement of the Problem:
I am writing to file a formal complaint against Len Stoler Hyundai Dealership regarding the unsatisfactory service I have experienced. I had my vehicle dropped off at the Len Stoler Hyundai Dealership in July 2023, and as of October 2023, I have not received any correspondence or updates about the status of my vehicle. This situation is deeply concerning and frustrating, as I have not been provided with any estimates or diagnoses for my car, despite the extended duration of its stay at the dealership. The lack of communication and transparency from the dealership is unacceptable and has caused significant inconvenience and distress. Furthermore, I wish to highlight that the service manager at Len Stoler Hyundai Dealership attempted to blame me for their incompetency and never offered me a loaner vehicle or any remedies during this time of extended delay. This unprofessional conduct is both disappointing and unacceptable, as it places undue responsibility on the customer for issues beyond their control. I believe in the importance of clear and timely communication, especially when it comes to services and repairs related to my vehicle. The prolonged delay in providing information regarding the status of my car, coupled with the lack of accountability for the dealership's actions, is both disheartening and damaging to the trust I place in Len Stoler Hyundai Dealership. I am seeking resolution and accountability for this matter. I kindly request that the Len Stoler Hyundai Dealership promptly address this issue, provide me with the necessary information about my vehicle's status, and ensure that such communication lapses do not happen in the future. Additionally, I believe it is crucial for the dealership to acknowledge its role in the delay and take appropriate steps to remedy the situation. I appreciate your attention to this matter and hope that the Better Business Bureau can assist in facilitating a resolution. I look forward to a prompt response and resolution to this issue.
Desired Settlement:
Contact by the business
Additional Comments from Consumer:
Bureau response
10/29/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ***** ** *****
Dear Jason ******:
This message is in regards to a complaint submitted to BBB about your business on 10/2/2023 by Kiara ********. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
10/29/2023
Kiara ********
* *** *****
Dear Kiara ********:
This message is in regard to your complaint submitted on 10/2/2023 against Len Stoler Inc.. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had our car diagnosed for a mechanical issue and paid for the service to be performed. The car had the same problem within a few hours of picking it up after service. The items suggested to resolve the issue did not resolve the issue. Additionally they kept the car for three weeks and have not provided a loaner after repeatedly requesting a loaner car. They still have the car and can not diagnose the problem. They do not provide communication of the status of the repair and do not return phone calls.Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
see Attached documentBureau response
08/16/2023
Jason ******
Len Stoler Inc.
***** ************ ** ****** ***** ** *****
Dear Jason ******:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/16/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Kathi ************ **** ****** ** ************ ** *****Daytime Phone: ###-###-####
E-mail: ***************************The details of this matter are as follows:Complaint Involves:
Repair IssuesCustomer’s Statement of the Problem:
see Attached document
Desired Settlement:
Other (requires explanation)
see Attached document
Bureau response
08/16/2023
Kathi ********
**** **** ****** ** ************ *** *****
Dear Kathi ********:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/16/2023 against Len Stoler Inc.. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
08/23/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/16/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Kathi ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Kathi ********
**** **** ****** ** ************ ** *****
Daytime Phone: ###-###-####
E-mail: ***************************
The details of this matter are as follows:Complaint Involves:
Repair Issues
Customer’s Statement of the Problem:
see Attached document
Desired Settlement:
Other (requires explanation)
see Attached document
Additional Comments from Consumer:
Bureau response
09/05/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/16/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Kathi ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Kathi ********
**** **** ****** ** ************ ** *****
Daytime Phone: ###-###-####
E-mail: ***************************
The details of this matter are as follows:Complaint Involves:
Repair Issues
Customer’s Statement of the Problem:
see Attached document
Desired Settlement:
Other (requires explanation)
see Attached document
Additional Comments from Consumer:
Business response
09/05/2023
I spoke with her personally last Friday and apologized for the quality and communication issues. I outlined the improvements we have made and are in the process of making and she was very appreciative. Len Stoler Hyundai is reimbursing her the $250 she is seeking by check that she should receive within 10 days.Bureau response
09/06/2023
Kathi ********
**** **** ****** ** ************** *****
Dear Kathi ********:
This message is in regard to your complaint submitted on 8/16/2023 against Len Stoler Inc.. Your complaint was assigned ID *********BBB has received a formal response from Len Stoler Inc.. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
I spoke with her personally last Friday and apologized for the quality and communication issues. I outlined the improvements we have made and are in the process of making and she was very appreciative. Len Stoler Hyundai is reimbursing her the $250 she is seeking by check that she should receive within 10 days.Bureau response
09/11/2023
Jason ******
Len Stoler Inc. ***** ************ ** ****** ***** ** *****
Re: ID * ******** * Kathi ********
Dear Jason ******:
Thank you for your recent response to Kathi ********. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
09/11/2023
Kathi ********
**** **** ****** ** *********** ** *****
Re: ID * ********- Len Stoler Inc.
Dear Kathi ********,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since January 2023 I have had my car in the shop for noise while driving , turning to the left and reverse. Talked to the manager Kyle as to the repairs that were told was the problem and the repairs I've paid for while the problem is still there. Took my car for a 2nd opinion to two other companies both stating the same thing one with pictures. While taking to him his answer was they were repairs that would have been needed down the line and Hyundai's position is that it is out of warranty therefore they feel like they are not responsible. They are not looking at how many repairs and cost I spent and they still did not solve the problem so I feel they should repair it at no cost. This last time they said it was the struts and coils where the other two mechanics stated it was the coupling / differential and I have pictures. Now I call today and they tell me it would be three months out when my car was there Jan, Feb, March & April. I want my car repaired, its a safety issue or return my money for the repairs they did and did not resolve the problem. Also the service manager is no longer there and the new one Scott is disrespectful and nasty. Do not want to talk to him I want to talk to the general manager.Bureau response
06/27/2023
Jason ******
Len Stoler Inc.
***** ************ ** ****** ***** ** *****
Dear Jason ******:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 6/26/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Karen ********** **** ***** ** ************* ** *****Daytime Phone: ###-###-####
E-mail: ********************The details of this matter are as follows:Customer’s Statement of the Problem:
Since January 2023 I have had my car in the shop for noise while driving , turning to the left and reverse. Talked to the manager Kyle as to the repairs that were told was the problem and the repairs I've paid for while the problem is still there. Took my car for a 2nd opinion to two other companies both stating the same thing one with pictures. While taking to him his answer was they were repairs that would have been needed down the line and Hyundai's position is that it is out of warranty therefore they feel like they are not responsible. They are not looking at how many repairs and cost I spent and they still did not solve the problem so I feel they should repair it at no cost. This last time they said it was the struts and coils where the other two mechanics stated it was the coupling / differential and I have pictures. Now I call today and they tell me it would be three months out when my car was there Jan, Feb, March & April. I want my car repaired, its a safety issue or return my money for the repairs they did and did not resolve the problem. Also the service manager is no longer there and the new one Scott is disrespectful and nasty. Do not want to talk to him I want to talk to the general manager.
Desired Settlement:
Repair
Bureau response
06/27/2023
Karen ******
**** **** ***** ** ************* *** *****
Dear Karen ******:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 6/26/2023 against Len Stoler Inc.. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
07/04/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 6/26/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Karen ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Karen ******
**** **** ***** ** ************* ** *****
Daytime Phone: ###-###-####
E-mail: ********************
The details of this matter are as follows:
Customer’s Statement of the Problem:
Since January 2023 I have had my car in the shop for noise while driving , turning to the left and reverse. Talked to the manager Kyle as to the repairs that were told was the problem and the repairs I've paid for while the problem is still there. Took my car for a 2nd opinion to two other companies both stating the same thing one with pictures. While taking to him his answer was they were repairs that would have been needed down the line and Hyundai's position is that it is out of warranty therefore they feel like they are not responsible. They are not looking at how many repairs and cost I spent and they still did not solve the problem so I feel they should repair it at no cost. This last time they said it was the struts and coils where the other two mechanics stated it was the coupling / differential and I have pictures. Now I call today and they tell me it would be three months out when my car was there Jan, Feb, March & April. I want my car repaired, its a safety issue or return my money for the repairs they did and did not resolve the problem. Also the service manager is no longer there and the new one Scott is disrespectful and nasty. Do not want to talk to him I want to talk to the general manager.
Desired Settlement:
Repair
Additional Comments from Consumer:
Bureau response
07/11/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ****** ** *****
Dear Jason ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 6/26/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Karen ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Karen ******
**** **** ***** ** ************* ** *****
Daytime Phone: ###-###-####
E-mail* ********************
The details of this matter are as follows:
Customer’s Statement of the Problem:
Since January 2023 I have had my car in the shop for noise while driving , turning to the left and reverse. Talked to the manager Kyle as to the repairs that were told was the problem and the repairs I've paid for while the problem is still there. Took my car for a 2nd opinion to two other companies both stating the same thing one with pictures. While taking to him his answer was they were repairs that would have been needed down the line and Hyundai's position is that it is out of warranty therefore they feel like they are not responsible. They are not looking at how many repairs and cost I spent and they still did not solve the problem so I feel they should repair it at no cost. This last time they said it was the struts and coils where the other two mechanics stated it was the coupling / differential and I have pictures. Now I call today and they tell me it would be three months out when my car was there Jan, Feb, March & April. I want my car repaired, its a safety issue or return my money for the repairs they did and did not resolve the problem. Also the service manager is no longer there and the new one Scott is disrespectful and nasty. Do not want to talk to him I want to talk to the general manager.
Desired Settlement:
Repair
Additional Comments from Consumer:
Bureau response
07/16/2023
Jason ******
Len Stoler Inc.
***** ************ ** ****** ***** ** *****
RE: Final Notice of Complaint
Dear Jason ******:This message is in regard to a complaint submitted to the BBB about your business on 6/26/2023 by Karen ******. This complaint was assigned ID *********
Why am I receiving a "final notice" letter?Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.How do I take care of this?Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult orcomplex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.What information will be posted to the website?Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of yourexperience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a written response?Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.What if I've already resolved the matter directly with the customer?Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Karen ******
**** **** ***** ** ************* ** *****
Daytime Phone: ###-###-####
E-mail: ********************
The details of this matter are as follows:
Customer’s Statement of the Problem:
Since January 2023 I have had my car in the shop for noise while driving , turning to the left and reverse. Talked to the manager Kyle as to the repairs that were told was the problem and the repairs I've paid for while the problem is still there. Took my car for a 2nd opinion to two other companies both stating the same thing one with pictures. While taking to him his answer was they were repairs that would have been needed down the line and Hyundai's position is that it is out of warranty therefore they feel like they are not responsible. They are not looking at how many repairs and cost I spent and they still did not solve the problem so I feel they should repair it at no cost. This last time they said it was the struts and coils where the other two mechanics stated it was the coupling / differential and I have pictures. Now I call today and they tell me it would be three months out when my car was there Jan, Feb, March & April. I want my car repaired, its a safety issue or return my money for the repairs they did and did not resolve the problem. Also the service manager is no longer there and the new one Scott is disrespectful and nasty. Do not want to talk to him I want to talk to the general manager.
Desired Settlement:
Repair
Additional Comments from Consumer:
Bureau response
07/23/2023
Jason ******
Len Stoler Inc.***** ************ ** ****** ***** ** *****
Dear Jason ******:
This message is in regards to a complaint submitted to BBB about your business on 6/26/2023 by Karen ******. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau response
07/23/2023
Karen ******
**** **** ***** ** ************* *** *****
Dear Karen ******:
This message is in regard to your complaint submitted on 6/26/2023 against Len Stoler Inc.. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
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Contact Information
Customer Complaints Summary
31 total complaints in the last 3 years.
13 complaints closed in the last 12 months.