ComplaintsforThe Mail Concierge
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Used their service to mail 3 packages. 1 of the packages never even made it to the fedex driver the other 2 the labels were swapped and went to the wrong destination. 1 of the packages was lost in mail the other was returned to me at my expense. The 2 packages were a total of 637$ dollars in value including shipping. The owner of the business told me she was going to try and figure out what happened and told me if she couldn't find out she would pay me the amout stated above which i have texts to prove. This has been going on since october of 2021 and there has been no movement on this. She eventually told me in December she was waiting on the insurance claim check to pay me back but that was almost 2 months ago and nothing. I've tried contacting her numerous times sometimes getting a vague response or no response at all.Business response
03/08/2022
Business Response /* (1000, 20, 2022/03/08) */ I would like to respond to the complaint by Mr. **********. Mr. ********** brought a package to The Mail Concierge and it had a QR code. My person at Fedex told me that Authorized Shippers are not allowed to take QR coding but because I was trying to help the customer, I took the package to Glen Burnie MD Fedex on Ritchie Highway and they lost it. This package was never my responsibility but I took ownership of the package and I promised to pay Mr. ***** eventhough it was not my issue. I have since being paying Mr. ***** in installments and will be finished soon. I should not have to pay this at all but I don't know what other options that I have. Please take this as my official response and I will require Mr. ***** to come back and remove this negative review once the last payment to him has been made. Thanks in advance.
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Contact Information
Business hours
Today,1:00 PM - 6:00 PM
| MMonday | 8:00 AM - 8:00 PM |
|---|---|
| TTuesday | 8:00 AM - 8:00 PM |
| WWednesday | 8:00 AM - 8:00 PM |
| ThThursday | 8:00 AM - 8:00 PM |
| FFriday | 8:00 AM - 8:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 1:00 PM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.