8 Customer Reviews
Review from RONALD S
1 star04/26/2024
STRAIGHT TRASH-AVOIDS PHONE CALLS-DONT FIX VEHICLES WHEN THEY HAVE ISSUES FROM THE TIME OF PURCHASE-CUSTOMERS HAVE TO GO TO THE DEALERSHIP IN PERSON TO SPEAK TO THE MANAGERS
Ourisman Chevrolet Of Baltimore, LLC Response
05/01/2024
Thank you for taking the time to share your feedback with us. We take your concerns regarding our communication and quality of service seriously. Our top priority is excellent customer service, and we are committed to identifying a solution to your satisfaction.
Our General Manager, Mike C****, reached out to you personally to address the above concerns. We are grateful for the second chance and have scheduled an appointment for your vehicle at our Chrysler Dodge Jeep Ram of Bowie location, with your permission. We look forward to getting you and your vehicle back on the road with confidence.
If you have any further questions or concerns, please contact our General Manager directly at ****@OurismanCars.com. Thank you for helping us improve our services.Review from Rozan H
1 star02/20/2024
I got a 2015 jeep wrangler returned in within a week because of an engine issue. I asked to be financed with capital one they didn’t listen and financed me with ******** *** *** I placed a down payment of 3000$ they haven’t returned it back to me even though they took their car back and my loan is still active and it’s been over 2 months. They’re extremely unprofessional they yell and continue to make excuses for horrible mistakes and when I try to call/ text they ignore. I need my 3000 back and to close the loan that they opened.Ourisman Chevrolet Of Baltimore, LLC Response
02/22/2024
Rozan Ha****, we sincerely apologize for the inconvenience and frustration you’ve experienced with your recent vehicle purchase and financing process. We understand your concerns regarding the financing company and the delay in receiving your down payment refund.
Please allow us to clarify the situation: Due to the active status of your account, we had to await confirmation from the finance company to officially cancel the deal. Rest assured, your down payment refund has been processed, and a check has been mailed to you. We apologize for any inconvenience caused by the delay in this process.
Additionally, we want to assure you that we have been in communication with management regarding your concerns. We are committed to resolving this matter promptly and ensuring that all outstanding issues are addressed to your satisfaction. If you have any questions, our General Manager, Kunta M********* is available directly at *****@OurismanCars.com.
Review from Joe Ann A.
1 star02/18/2024
I am DISAPPOINTED with the way things were handled. 5 times I was asked to come down to Ourisman Chevrolet of Baltimore and resign the contracts to purchase a 2024 Chevy Equinox. I was given several finance rates from as low as 11.99% to as high as 16.93% and finalizing it at 14.57%. I feel that instead of "we will pay off your vehicle no matter what you owe" they took the negative equity and added it back into the contract. I explained that I was on a Pension and receiving Social Security and did not want to pay over a certain dollar amount and what they do - have me paying double what I paid for my 2020 Chevy Equinox. I tried finding the Owner of the company to vent my frustration to him but could not. So I wrote to several people involved in the handling of the contract and not 1 person has returned my letters. I've even written to the finance company ********* to see if they could be of help - nothing. I wish I NEVER went back to them. This was my worst experience buying a car ever. When asked to come and resign - don't unless the offer is to your benefit.Ourisman Chevrolet Of Baltimore, LLC Response
02/21/2024
Thank you for sharing your concerns with us. We apologize for any confusion or inconvenience caused by the multiple requests to come in and resign the contracts for your 2024 Chevy Equinox purchase. We want to clarify that the departure of the finance manager who initially handled your deal was the reason for the resigning of the contracts. We understand that this process may have been frustrating for you, and we sincerely apologize for any inconvenience it caused.
Regarding the financing rates and terms, we strive to provide our customers with transparent and competitive options. We regret that the terms offered did not meet your expectations, and we apologize for any miscommunication regarding the handling of negative equity in the contract.
Please know that your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for our customers in the future. We would appreciate the opportunity to discuss your concerns further and address any remaining issues. Please contact our General Manager, ***** M********, directly at *****@OurismanCars.com should you wish to reach out.
Thank you for bringing this matter to our attention. We hope to have the chance to regain your trust in the future.
Customer Response
02/22/2024
I would like to that the BBB for handling my complaint. Without you I don't feel as though I ever would have received a response. It's people like you (looking out for the other person) that help people make better choices.Review from Will J
1 star09/27/2023
Ourisman gave me an estimate of $414 to repair my hood. When the work was completed they charged $690 without my approval for the much higher price. I filled a complaint with the government consumer protection department for assistance in this matter.Ourisman Chevrolet Of Baltimore, LLC Response
10/02/2023
Mr. J******, thank you for your feedback. We at Ourisman do place everything in writing. Often, additional concerns get added to the list of items that need to be corrected or found after repairs begin. If we addressed a concern without your permission or failed to communicate to you or your insurance provider for permission, that will be corrected. Please reach out to ********@ourismancars.com so we can help you obtain closure here.Review from Christie W
1 star12/27/2022
OURISMAN IS STRAIGHT TRASH! I took my 2020 Chevrolet Silverado 1500 to the Ourisman Chevrolet of Baltimore for service on October 12, 2022. While in their care, one of their employees took my car on a 490-mile joyride. They smoked in my vehicle and then CRASHED it! To add insult to injury, Chris Ourisman terminated my rental and only means of transportation on December 23, 2022, two days before Christmas, leaving me and my 10-year-old daughter stranded for the holidays. Ourisman took my rental without providing a loaner. My vehicle is still under manufacturer's warrantee, I just paid a $700 car payment and car insurance and yet I'm stranded with no means of transportation. Ourisman still has my crashed vehicle on their lot and they began imposing a storage fee as of Monday, December 19, 2022, even though they are the one responsible for crashing it! Every level of leadership within the Ourisman Automotive Group has displayed a total disregard of me as a customer and has shown nothing but unfair and corporate bullying tactics, as you see with the imposition of storage fees on a vehicle that they crashed! They have one person say one thing and they change it up when I request to have it put in writing. The only thing they have committed to put in writing are insulting offers that are not viable options. They have offered to fix my car, which I would NEVER trust them to do anything for me EVER in life! They then offered to pay only $4K towards damages that will be over $8K to fix properly, leaving me to pay the difference. They have said that if they fix it, it doesn't have to be reported as being crashed unless I want to. My vehicle has sustained major damage and this suggestion not to report shows their dishonest business practices. Their last option was to purchase my truck for $1K less what I owe and that I pay the difference and still be without a truck. Ourisman is a horrible company, from the top to the bottom!Ourisman Chevrolet Of Baltimore, LLC Response
01/10/2023
In an effort to assist our valued Ourisman customer, while denying liability for the incident and without any obligation on the part of the customer:
1. Ourisman provided Mrs. *******s complimentary rental car for 73 days (10/12 thru 12/23)
2. Ourisman offered to repair the damaged area, pay compensation to Mrs. *******s for diminished insurance value to her
directly, as well as a full vehicle detail, interior and exterior.
3. Ourisman offered to give Mrs. *******s a check so she could have the damage repaired at another facility of her choice.
4. Ourisman offered to purchase her truck outright for its current market value prior to the damage.
5. Ourisman offered to trade her into a 2023 model, also paying current market value prior to the damage
While we understand Ms. *******s frustration we believe as a company our offerings for resolution far outweigh what any normal insurance covered offerings would be. We are hoping for a quick resolution under these parameters.Review from Kevin M
5 stars10/14/2022
I walked in and purchased my truck from here. They were friendly and upfront with all the info. I like the environment and the staff. I can't wait to see how the service department does.Review from Paula A
1 star10/12/2022
I had my car serviced (oil change and tire rotation) on 09/23/22. I was advised that I need brakes but I declined. On 09/30/22. I had my brakes changed. I was told by the mechanic that the lug nut on three of the tires were loose. On October 12 , I called the Ourisman Chevrolet service department in Baltimore. I spoked to Jermaine Haye. I started to tell him that the lug nuts were loose , he cut me off by saying that I had car service in September and now is October, and if the lug nuts were loose the car would be wobbly, so I said that the tire doesn't have to wobble if the lug nuts were loose. He spoke to me so rudely and condescending. I had to ask him if realized that I am a customer? He said that " well, I will going say this again, if the lug nuts were loose the car would be wobbly, whenever I tried to talk he would talk loudly over me. I couldn't believe my ears. I asked him for his name , he spelled out his name. He acted so nonchalant. I will not be going back there that's for sure. I cannot believe the way and tone that he spoke to me.Ourisman Chevrolet Of Baltimore, LLC Response
10/20/2022
Hello, We very much want to address and resolve this concern. We cannot find anyone in our system that matches the name / email address on this review. Perhaps the owner of the car is under a different name?? Please contact Grant Cassidy ********@ourismancars.com ASAP so we can discuss.Review from Davetta P
2 stars03/03/2022
My name is ******* ****** and i brought a truck (3)weeks ago from Ourisman chevrolet its a 2020 chevrolet equinox the only reason i went out there because they kept calling me like (3)times a week and one night they call me about 11:00 at night. So i decide to go in and see what they wanted. Now i done brought (2) cars from them before a (2012 chevy cruz) and a (2018 chevy cruz) never have a problem cars was perfect. So i took my 2018 cruz in they gave 17,000 for it it was perfect condition wish i have of kept now. Told me i could pick any thing on lot. I pick the truck me & sales lady (Victoria) took it for a spin. I ask her twice why is this truck wobbling not once but twice no response. Okay so i told her i dont have no money and if i do get this truck i want the same payments because you all call me i did not call you. They did good on the payments. The problem can when i took ib back because i have (4) strangers stop me and tell me my left passenger side tire is wobbling and since i still have temp tags i need to get it fix. That when it came to me that the wobbling i told Victoria about was that tire. I took it back to ourisman to get it fix because now i done made my first payment so it is a set deal. Kevin the mechanic call me and tell me its going cost me a $1,000 to get it fix remind you we talking about a tire wheel. I went off i cuss the whole place out and he call the manager this witch going tell me to go through my insurance i told him fffffff no i didnot cause the damage and i am not paying for it. All i want is for my wheel to get fix and i can move on. If you cant help me i will get me a lawyer and sue because this damage was done before i brought that **** truck and they think i dont know it and so they going try and get money out of me but i am no fool i will not paid for something i did not do and i definite will notbe contacting my insurance company but i will be contacting GM, Md Attorney General complaint dept. because i know i didnt damage
Customer Review Rating
Average of 8 Customer Reviews
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