1 Customer Reviews
Review from Ashley H
1 star04/27/2022
I placed an order two days ago and paid $50 for next day shipping. I called today to follow up as I hadn't received any shipping notification. I was told it hadn't shipped because while their website says they have it in stock, they actually don't (mind you this is baby food needed for an infant to survive). I was told they have no way of knowing when it will be back in stock even though they are taking orders with delivery commitments and charging people's credit cards. I was also told by their customer service team, they have no way of communicating with the manufacturer to find out when it will be available. When I asked to speak to a manager, I was told his manager was in a meeting and may never be out. This is extremely disappointing and unacceptable when you are dealing with food needed for babies to survive. They said they have an IT issue that they are working to fix however it has been at least two days and they haven't even bothered to notify customers that have placed orders. This is really disappointing and I would not recommend this company.
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