ComplaintsforThe Daily Times
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like to file a complaint against Delmarvanow.com about a legal ad I placed through the Salisbury location. I am being overcharged and charged twice for the ad. None of your management is able to realize the mistake that was made on your part. We do the same ad every year. I want to speak to someone in management above the level with which I am currently getting nowhere. Any help would be much appreciated.Business response
09/23/2022
Business Response /* (1000, 8, 2022/09/02) */ We regret the frustration experienced by this subscriber. This ad was submitted to us twice and we confirmed the notice via email. We've attempted to reach the customer several times via telephone and email and have left direct contact information for the customer to reach us. We hope to hear back from them soon to ensure this matter is resolved to their satisfaction.Initial Complaint
06/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I pay for a subscription to this newspaper for my father, ******* ****** to be delivered at his address, which is **** ***** **** ****** The account number is XXXXXX. My father has not received a paper since May 27. Before that, he did not receive a paper on 19 occasions the previous three months. This has all been reported numerous times and as of today, June 15, he still has not received a paper yet I'm still being charged. I have spoken to someone named Art, multiple times and he has tried to help. He put in a request for the paper to be delivered through US Mail, but as stated, previously, it still has not happened. I want the paper delivered and consistently. I'm paying for a service but we are not receiving it. At all!Business response
10/27/2022
Consumer Response /* (3000, 8, 2022/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They provided a blank response. Didn't even have the courtesy to apologize. My complaint stands. Business Response /* (1000, 25, 2022/09/26) */ The Daily Times regrets the frustration experienced by this subscriber. This subscription was cancelled in June 2022, but we've reached out to the customer via email and left them a voicemail offering assistance and a courtesy credit if they'd be willing to give us another chance. We hope to speak with them soon. Consumer Response /* (3000, 27, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I accept the response, I'm extremely disappointed and do not accept their offer to resume service. It took way too long, way too many phone calls and emails, to even get a response from The Daily Times. One need only look at how long it took them to respond to this BBB complaint. MONTHS!!! I won't do business with this company anymore. Business Response /* (4000, 29, 2022/10/06) */ We understand the customer's dissatisfaction and apologize for the delayed response. The customer is not obligated to resume service, but they do have our direct contact information and we are available and would be happy to address any outstanding concerns if they decide to contact us.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.