ComplaintsforDARCARS Pre-Owned Outlet of Silver Spring

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  back in July 30 I purshesed a used **** ******** 2020, and it has been a nightmare, I have been loosing sleep over it, they have not been willing to help us with our issues and Everytime we tried to ask for help they kept on saying we didn't qualify to exchange our car because of our credit. I called the loan company and the sales representative **** ****** and the financial team sent the wrong information for our loan application to get approved on our behalf, they said that we make triple of our monthly income and said we only pay 500$ for rent which is insane, this is very illegal to do. And I am looking to return the car I don't want any business with this dealership. On top of that the car we got has been having issue we its been in their shop twice since we got on July 30, 2023. the first time it was there for a week now is been there for 3 weeks with the same problem, the axel of car is not good which is completely dangerous to drive like that we could of been on an accident by losing control of the car.

  Business response

  09/28/2023

  This customer signed two credit applications verifying their income and personal information. Wet signatures were included and customer further reviewed the document and added a prior address, in ink, per bank regulations. The vehicle is having some mechanical issues which we are covering at no expense, and we have also provided a rental vehicle at no charge until the work is complete. 
  

  Customer response

  10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I didn't filled out the loan application myself, the sales men and the GM filled out the loan application on our behalf, when we sign the loan application they never show us the information that was put down on the loan application, they just show us the paper where we had to sign . I tried to have the loan application redone so we can put the right information and the GM ***** ****** denied our request and said that they only way we can redo our loan application is by trading our car in . The reason why our car is being fix at no cost for us is because we pay for a car insurance and that's how our rental vehicle was cover as well.

  Regards,
  
  ******** ****** *******

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