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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In early May of 2022, Shoreline Exteriors replaced my roof on my home. During the replacement, the workers removed my gutter guards. I informed **** ********************** (my contact during the entire roof replacement process) that the guards were removed and not replaced. Mr. ********************** informed me that the guards would be replaced as he had seen the guards on my house prior to the work being done. Mr. ********************** told me that his team had many jobs that they had to complete and that he would replace the guards as soon as possible. I spoke with **** on June 20, 2022. At that time he informed me that the guards would be replaced that following week, and that I did not need to be home for the work to be done. On July 5, 2022 I texted Mr. **********************, "Hey ****, what's going on with the gutter work". He did not respond. On July 6, 2022 I texted Mr. ********************** with the exact same message. He did not respond. On July 7, 2022 I texted Mr. ********************** with the exact same message. He did not respond. On July 7, 2022 I called Mr. ********************** and left a message asking him what was going on with the gutter work. On July 8, 2022 I received a text from Mr. ********************** which read: "Hey ****, I had no idea they didn't show up the day it was raining. I'm working on getting someone there. I apologize, they never told me they didn't make it". Since then, I have made numerous calls and text to Mr. ********************** which have all been unanswered.Business response
02/14/2023
We've contacterd the customer and provided the remedy sought.
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Contact Information
600 Rolling Hills Rd
Solomons, MD 20688-4060
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.