66 Customer Reviews
Review from Ayanna J
5 stars11/09/2024
****** was so helpful and kind, gave honest and clear advice, my grandmother has been working with her many years and is good to trust for help.Review from Tammy N
5 stars10/31/2024
I’m going to Burlington branch a person Rhoda is very nice person and helpful.Review from Zad V
5 stars10/30/2024
I had the most amazing easy, friendly customer service experience at ********************** AFB *********************************************. I couldnt have ask for an easier, smooth process. Andrews is by far one of the best credit unions Ive had in a very long time.Review from Josephine D
5 stars10/29/2024
Im over excited to be part of this financial institution. *****, the Assistant Branch Manager, made me feel overwhelmed with the kind of reception she offered me from start of my visit till I was done with my opening of account. She took to explain and walk me through everything. She made banking very simple and enjoyable.Review from Brandon F
5 stars10/25/2024
Best bank I know! Highly recommend. Great team, great customer service!Review from Ashley T
5 stars10/23/2024
JB MDL BRANCH This branch is nothing less than amazing * So helpful so thoughtful * They will go out their way to make you comfortable in whatever you decide to do with the branch . BUT that Sade * Makes the experience even better shes bright and bubbly and very acknowledgeable . Any questions or concerns I have I make it my business to ask for her by name .Review from Jorge H
1 star10/22/2024
It’s a royal pain making a simple payment to the principle over the phone. They add it to the monthly car payment and they charge the interest on it! NOT cool fellas. To top it off the need a customer service orientation, I have experienced the worst customer service I ever had with their agents. Has anyone else had a bad experience with Andrews federal credit union?Review from Azaih S
5 stars10/19/2024
Shes a great person to help us build our relationship with the bankReview from Teriah S
5 stars10/18/2024
I want to Ms. ***** for her Excellent customer service. She took care of me and I thank her for that.Review from So C
1 star10/10/2024
One rep *********** the next; they don't seem to know what they are doing behind the scenes. They don't follow their own rules for Kasasa checking qualifications, and seemingly make up new "reasons" each time we talk. If they can call anything a billpay that doesn't count toward your debit card uses, and not tell customers until the end of the month, they get to keep all your money without giving you the promised interest. Don't waste your time.
Customer Review Rating
Average of 66 Customer Reviews
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