ComplaintsforBig Pipe Creek Park Venue
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Complaint Details
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Initial Complaint
09/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 29,2023 I had a party with 123 people at this venue. I paid $1000 to Big Pipe Creek Park (including $100 deposit). I was told that there would be air conditioning at the facility when I booked and the day of, the air conditioning did not work and no HVAC company was called in to rectify the situation nor were any portable AC units bought. Three fans were purchased by Big Pipe Creek Park to use but they unfortunately didn't do anything. This party cost us more than $19,000 ($12,000 on food) and most of my party left before the food was served due to the heat. We had sick patrons and family members who were sitting in their cars to get AC. I'm requesting a refund from them in the amount of $900. I have photos of the thermostat and of the room with less than 37 people in it (including myself, and the staff). I tried to attach the photos of the thermostat at multiple times and the photo showing that my party was empty because of the heat.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.