ComplaintsforJenkins Environmental, Inc
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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction: 10/4/2022 Amount I paid: $650 Invoice ****** Purpose of hire: to evaluate for water damage, moisture and mold. Dispute: They failed to live up to the entire contract as stated on the invoice: “”Mold and moisture inspection with Moisture Meter/Flashlight & infrared & 3 air samples”. As a result, the estimate to fix the problems is over $20,000! I never would have gone through with purchasing the condo had the evaluation exposed the water damage. I contacted the owner, Larry *******, he shifted blame to the problem originating outside the building, yet it was obviously existed on 10/4/22 as evidenced by rust that had been partially speckled and painted over/ I hired an CIH prior to purchasing my condo to rule out water damage and mold because I have severe health issues due to mold. He said he found nothing. However, he clearly missed 2 major problems and now estimates are over $20,000 to do repairs and mold removal with proper protocols. Now I need to know what recourse I have in addition to filing a complaint with your organization.Business response
05/23/2023
May 23, 2023
RE: Complaint from Fran ******
**** **** ******* **** ***
Dear Lisa;
The inspection for mold was completed in accordance with normal practices for inspections of this nature. The following steps were taken at the time of the visit:
INFRARED thermal imaging to screen the windows, walls, floors and ceilings for any evidence of moisture. (Building Science Thermographer) A moisture meter was used for confirmation of surface condition.
Visual flashlight inspection of all interior spaces to look for any unusual indications of mold such as wallpaper or plaster bubbling, paper peeling, separation of corner finishes, oxidation of metal surfaces on bathrooms, windows etc.
Collection of spore trap air samples for mold as requested. Collection of one outside air for comparison with indoor air.
******* Environmental has existed for nearly 40 years. I am an accredited Lead Paint Risk Assessor, Asbestos Project Designer, Asbestos Inspector, and have over 30 years of Mold experience with assessment, diagnosis and preparation of written scopes for mold remediation. We have a CV attached for your review with some of this experience. This apartment/condo did not have an existing mold problem at the time of my site visit. There were a number of ways to determine the presence of mold and there were no indications of an existing problem with mold at that time.
Sincerely,
Larry *******
******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.