Business ProfileforOurisman Kia of Catonsville

Negative stars! This was by far the worst experience I have ever had, anywhere. I came here on a Saturday evening. Everything was going ok at first. My sales person was kinda somewhat new so I'm not going to put much blame on her. Manager, Hores, explained that they do not accept checks from outside sources. Okay fine. He ensured me that I would only get one inquiry on my credit report (Lie #1). Then he told me how he would be able to get me an interest rate of lower than 5.4% based on my credit score (Lie #2). And yet, I still went through with the sale. They did not have the exact 2024 Kia EV9 I was looking for but I was ensured my car would be delivered to my house on that following Tuesday (Lie #3). On Monday, my salesperson told me that they still had not received the car and that I would be getting it on Wednesday. Wednesday came and my salesperson would not text back. Called the dealership and she would not come to the phone. I was told that the manager would be calling me back. An hour later, still no call from the manager so I called back. Still unable to reach the manager, I decided to go to the dealership. Talked to the manager and was told the car would not be delivered until 2 weeks later. Fine, lets go ahead and cancel. While waiting for documentation of the cancellation in writing, I asked THE MANAGER, when someone was going to communicate the delivery date and why did it take me coming up there to get any answers. His response was "I don't know, I just got here." I asked him if his employees aren't able to do any work without him there and he got an attitude and kept telling me to talk to the other manager (who was his manger). What a disgusting way to talk to a customer who just bought a car from you all. I couldn't believe the way he spoke to me and how his manager allowed him to speak to me that way. Needless to say, I cancelled my purchase with them and will NEVER return. I would not recommend this dealership to anyone.