ComplaintsforDays Inn Bar Harbor

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We stayed at days inn Bar harbor on June 29th to the 30th.we ****** places to stay and it showed a picture of days inn and a number for reservations. Our receipt at check out was $184.99 but my credit card was charged $286.19. When I called to ask why she said we booked through a 3rd party. I replied I called the number that said reservations.she looked it up and found the same , that we were right but nothing she could do to help. She said we should have looked farther down the list until we found the address. I said people traveling through pick the first one that says reservations. Our room entrance door had a huge gap that you had to put your body weight into it to open and close. It was storming out so not much sleep with the gap. The bedding also smelled like it hadn't been changed . The staff were very nice but our experience was terrible. We stayed at days inn in ******** ***** the next night. Everyone was really nice,good price, clean and great breakfast

  Customer response

  07/21/2024

  I have not heard from the business in response to my complaint.

  Business response

  07/31/2024

  Hi, this is ************************* from the days in a Bar Harbor, *****. My complaint number is ******** for ***** chat I am calling because I explained to the lady that she made her reservation through a 3rd party, her receipt was the amount of the money that we receive from the 3rd party, so That is why there is a difference in her credit card. She pays the 3rd party and we get paid from them. So that is why there is a difference. If you have any questions, you can call me back at **********. Thank you

  Customer response

  08/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I need an immediate refund due to the conditions of our room and our terrible experience at this hotel this past weekend. We were booked for ***************** night (June 17th & 18th) for our weekend getaway in Bar Harbor. We checked in on Saturday afternoon and our room was FILTHY. It was extremely small and cramped with a strong musty/mildew type of odor that immediately hit us, which sent my allergies into overdrive. The bathroom was also TINY and dirty. There was hair in the shower and the sink and trash in the trash can that was not ours, which indicates that our room was NOT properly cleaned prior to our arrival. We only had 4 VERY thin pillows between the 2 of us and the mattress was lumpy and uncomfortable. We were kept awake by the noise coming from the rooms on each side of us and doors constantly opening and closing, resulting in us getting very little to no sleep. We did NOT stay for our second night and left early Sunday morning to go stay somewhere else because it was so bad. I couldn't even back my SUV out of my parking space without hitting the car behind me because the parking here is so tight. My boyfriend had to drive it UP ONTO THE **** to get it out. We went to the front desk before we left to report these issues, but nobody was there, and we waited for a good ***** minutes. I have been trying to call since yesterday to request a refund, but nobody answers the phone and it hangs up after so many rings. Not sure what is going on with that, but I need an IMMEDIATE full refund to the Mastercard that I paid with on site that ends in ****. I reported this to Wyndham corporate, but I am also filing this BBB complaint for the sake of covering all of my bases and being thorough. Based on the ****** reviews of this hotel, we are far from the only ones to have this experience.

  Customer response

  06/30/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  07/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a room with ************************ I got key at check in time and then went to explore ********************. Upon coming back to go room I enter and there was a coffee lid on the floor. Used toilet paper on its last legs still hooked up. Both unacceptable in *********** or anytime. Then the mirror had mold on it. The bathroom door is all splintered, the front door barely closes. The shower floor is peeling up and asking to slice foot, the bed and floor had debris. I go look at lobby nobody at desk, It is late and i dont know what time someone is there till so understandable. I then call the Wyndham customer service contact i can find, nobody picking up. So on the website it also had a spot to complain, so i did so and decided I wasnt staying at this room anymore due to the inadequacies. I was contacted by the General manager who was very apologetic and seemed sincere saying they would lower my second night rate to the first. Only problem here was I would not be staying there a second after this horrific room.

  Customer response

  07/14/2022

  I have not heard from the business in response to my complaint. They stole my money. Making me pay a rate for a second night in which room wasnt used because of their false conditions they sold it under

  Business response

  07/15/2022

  BBB Case #: 17518239
  Hotel Site #: 05953
  Customer Care Case #: ********
  

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *************************** at the Days Inn by Wyndham property in Bar Harbor, ME. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
  

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  

  Once again, we apologize for any inconvenience this may have caused.
  

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************.

  *******
  Liaison, *************************************** & Resorts, Inc.
  Office: ************

  Customer response

  07/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

  Its your property. Not mine. Youre the brand associated with it. Youre the one who chose to give out franchise rights or naming to it but now you dont want to stand by your name when it doesnt suit you.  I always thought Wyndhams name had some value which is why I chose to stay at your hotel. I guess clearly I was wrong since you think this room was appropriate 

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩