ComplaintsforRoute 2 Service & Sales, LLC
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/22/2024 I took my Ram 1500 to have the transmission serviced. I did provide bottom pan which included the filter and all new bottom pan bolts. I picked up my truck and drove it for a couple days. After a couple days I went to drive my truck and it wouldnt come out of park. Frustrated I had it towed to local dealership. They examined the transmission. They found almost no fluid in the transmission which had more than likely caused it have extreme internal damage. They noted that one bottom pan bolt was missing and all the rest had the heads stripped. Thats would have been new bolts so non should have been missing (you cant have any missing and expect it not to leak). The bolts are also supposed to be torqued and by the damage done to them it seems they were not torqued properly. When I asked him about the missing bolt he said yeah one was broke off. He failed to mention this when he started the work or when I picked it up. You can see on the invoice it doesnt say there where any missing bolts or anything else out of the ordinary.Customer response
02/07/2024
I want the cost of replacing transmission, diagnostic fee and refund of service that was improperly done $3,200Business response
03/20/2024
See attached response
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.