ComplaintsforDental Health Advantage Plan, LLC

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed my kids up for DenVantage because they did not have dental insurance and needed cleanings. I paid $150 sign up fee plus monthly subscription. My children now have dental insurance and I am being told I signed a contract that required me to pay for 12 months or face penalties. I have asked ********** for a signed copy of this contract as I do not remember that part of the contract and they are not providing me with one. If I am being held to a contract, I should be able to view the signed document.

  Customer response

  08/09/2024

  I have heard back from the business and continue to have the same issue. They are holding me some contract that I did not sign. How is that even possible?

  Business response

  09/04/2024

  The consumer, **************************************, states that she cancelled her childrens dental memberships plans before the end of their contract term and that she does not believe she agreed to our cancellation policy because we have not provided a signed agreement.  Our enrollment process is done online and there are several checkboxes that must be checked that state the enrollee agrees to the contract as written.  It is literally impossible for someone to enroll without checking those boxes.  Once the enrollment is processed, an email stating that the checkboxes have been checked and the patient enrolled is sent out to the patient, to our company, and to the dental office the patient selected.  I have provided ************************************** with a copy of the contract and also that email that shows she did agree to our contract, but because I cannot provide her an actual signature, she believes she does not need to follow our contract.  The cancellation policy states that she is responsible for the usual office fees for all services rendered since she enrolled her kids, minus what she has paid into the membership.  She received more services than what she paid, which is why her dental practice is billing her for the difference. 
  
   
  
  I have attached a copy of the Contract step of our online enrollment to this email.  #7 states that cancellation policy and you can also see the checkboxes.
  
   
  
  Please let me know our next steps.  Thank you!
  
   
  
  Have a nice day,
  **************************************

  Customer response

  09/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

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