Business ProfileforNo Frills Oil Co., Inc.

A company that is responsible for providing energy to heat a home, cook or have hot water should make a greater effort to supply their product to their customers wherever they live or tell them they don't deliver to such areas as their competitors willingly admit. To take an order and not even have a delivery date 2 months after the initial request is wrong. I'm sure they themselves would have something to say if they couldn't cook, stay warm or have hot water for their homes. I plan to make the public aware of these gross short comings in their service and petition them to consider a different supplier.

6/6/24

Dear Better Business Bureau,

Our main concern is delivering propane to our customers in a professional and timely manner.  Delivering to customers on ************, that is only accessible by ferry, can be very challenging.  Due to unforeseen issues with the ferry, the terminal ramp, the weather, as well as our schedule here on the mainland, we are unable to have a set schedule to for Island deliveries.   We do make several trips to ************ throughout the year when feasible, and if we were to stop, we would provide our customers plenty of notice.  However, that is not the case.  There were multiple dates that we inquired about but we were unable to make the trip.  March 7, The Ferry, ***************** was down and the replacement ferry was not big enough to carry our truck.  We made the trip March 18.  April 27 and May 31, the ramp needed repairs.  We try to make trips on Fridays.

Being an Island resident requires that you own your propane tank(s) so that any company can deliver to them, of which there are a few. There is also the option to get more propane capacity, such as a bigger tank or multiple tanks so you dont find yourself in this situation again.  We understand the need to get deliveries from whoever you can.  We only ask that if you make arrangements with us, and get a delivery from another company, that you let us know so we can remove you from our list.  To be the most efficient and keep propane prices down for our customers, we need to make sure that we have enough customers in need of a delivery, to cover the cost of the ferry, (which we divide evenly among all customers receiving deliveries that trip) as well as empty the truck to make the most out of the trip.

Thank you,
No Frills Energy