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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I told this oil company in May on the phone that I wanted no more automatic deliveries after March. and the secretary said yes, ***** will write that down in your notes. And then yesterday 528/24 they filled my tank with oil and for $762.81 wiped out my bank account!!
Business response
06/06/2024
*********************************, Jun 4, 11:18?AM (2 days ago)
to me
Dear BBB,
We never spoke or corresponded with ************************* on Friday.
We spoke with ***************************. She informed us that her husband had called on 2/7/24 to be taken off auto and to pay $500 on the account. We write every single call that comes into the office. We went back to that day and we did see where **************** called and paid $200, but failed to take himself off automatic deliveries.
We explained this to ******* after she repeatedly belittled our staff and our company. ******* did call back and she apologized and disclosed some personal information. We then came to a comprise where we would return their money if **************** would sign a promissory note for the product that was delivered. A promissory note was drawn up where payment arrangements have been made for the delivery in question.
**************** came into our office and signed the promissory note and we handed him a check in the amount of $762.81
I hope this helps clear things up,
Thank you
No Frills Oil.Customer response
06/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
******* did call them as the photo proves but the security didnt write down his wishes of coming off automatic delivery but since its their word against ours we will close the case.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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