ComplaintsforMucks Trucks, LLC
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 12 I had an accident with my *********** hired mucks trucks to do the repairs on it. Since the job has been done he has blocked me my wife and also my insurance company from any contact and will not respond. He is a used car dealer and I know Im not the only one that has made a complaint with the Better Business Bureau. Frankly the man has no business doing business. He owes me $3292.64 for work that was not done. And also travel time and mileage for the parts that I had to chase after. He has billed me twice with different reasons and excuses of why he doesnt owe me the money. And just came up with faults claims of stuff that he never did.Customer response
12/14/2021
I have not heard from the business in response to my complaint.Business response
01/18/2023
This customer took us to court for this complaint. We settled outside of court between ***********. We do not pay travel time and mileage when customers offer to pick up their own parts. The insurance company was never blocked, we kept close contact with them throughout the repair process. The insurance company asked for our contact information because they enjoyed working with us. We did all the work that the insurance company paid us to do plus more that the customer asked us to do and were able to provide proof of all repairs. We have an extensive list of happy customers and this is our only complaint through the BBB.Customer response
01/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Cam
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.