ComplaintsforThompson Volkswagen, Inc.

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Jan. 29., 2022, I had to be towed out of snow y AAA towing service, Blanchard's Towing. Told driver, that he caused all the lights on dash to come on. He said to not worry, they would go out. They didn't. I came down with COVID and was quarantined for 2 1/2 weeks, got bake to work and could not get in to get car repaired until April 6. At time I made appointment, told mechanic it was caused by tow truck, he told me my extended warranty would not cover the cost, I told him to bill AAA, he told me I would have to call AAA myself. I did, AAA told me to call Blanchard, the towing company. They would talk to the mechanic at Thompson's for a final result. Thompson's told him it was a rock from the mud. There was no mud in January when the damage occurred. I was left paying for damages caused by Blanchard's towing. Two weeks after Thompson's repairs, hazard lights are still coming on. I stopped in on April 19, and pointed it out to owner/manager, Mike Thompson, and instead of offering to fix the problem at no additional costs, he tried to sell me a new car. Thompson's has lost my trust and my loyalty. They do not listen, they are only out to make a profit for themselves. I will never do business with them again. I am taking the car to another dealer because Thompson's cannot be trusted to do a job correctly. I want the money they took from me back.

  Customer response

  05/16/2022

  I have not heard from the business in response to my complaint.  I am currently seeking repairs elsewhere; this business did not listen to the facts that the damage was caused by a tow truck.

  Business response

  05/19/2022

  See attached response 

  Customer response

  05/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Customer response

  05/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Mr Thompson was correct, I did stop after-hours.  I invited him to see the hazard light that was on at the time.  He was granted permission to sit inside the car and tried to find the reason for the hazard light, using the cars onboard system.  After nearly 20 minutes, he could not explain it. 
  
   
  
  As for the time frame he quoted 66 days, I explained that I was quarantined for 2 weeks, and upon returning to work, I had the problems addressed, and I went to the dealership in the early part of March.  The earliest opening they had to work on my car, which had to fit into my rigid schedule, was ***** 6.  The car went in, and was not completely fixed.
  
   
  
  Thompsons dealership did not even entertain the use of my extended warranty, and insisted that the service was not covered.
  
   
  
  I made an appointment with another car dealer, who, in fact, said that all was covered by the warranty.  The other dealer also finished the repairs and now I do not have the warning lights coming on.
  
   
  
  I want not only an apology from Thompsons, but I want my money refunded.
  
    

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