ComplaintsforMopar Sales Direct
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought an extended warranty with this company in April of 2018 for our 2017 Ram 1500 pickup. The company offered a cheaper price than the dealership, along with getting back a full refund if the warranty was not used. The cost was $1,840.00. Today, we spoke to the original salesperson to get our money refunded now that the warranty had expired and no claims were put in, and she said it was unavailable because we did not select the moneyback policy. The only thing sent to us was an email with the invoice and a serial number for our policy. There was no way of knowing about a moneyback policy, it was stated verbally on a recorded line. My husband said that the phone call was recorded by the company for customer service use, the woman agreed but said they do not keep the calls for that long of a time period. ***** ****** said she was the one who sold us the policy and refused to give us back the money as previously agreed upon. I have every correspondence (if needed through email) from Ms. ****** and another woman ****** ******; both involved in selling us the warranty.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new Dodge Charger a few weeks ago and the paint looks messed up and everywhere is out of passenger side mirrors. 6WA38DX8AA Everyone is sold out.Business response
07/09/2024
It seems that this customer is attempting to contact FCA/******************** regarding a complaint with their new vehicle. We are a dealership in ******, ********. We do sell Mopar parts online but we have no control over back ordered parts, such as the mirror he mentioned. If he feels that we are indeed somehow responsible I would need a full VIN number to be able to look up the information. Otherwise he would need to contact either the dealer he purchased the vehicle from or Chrysler directly.Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
l am a retired firefighter from *************************** who retired in ****. In 2010 I purchased a new Town and Country with a Mopar ************ Vehicle Protection Plan. This extended warranty stated: The Mopar extended warranty plan ends upon the death of that original contract purchaser or upon the transfer of sale of the vehicle . I drove into an authorized dealership in *******, GA for a checkup on 9/28/23. On 10/6/23 I was informed that our contract was terminated, the van's value depreciated, and a low cash value check sent to the dealership. The high estimated repair was over what Mopar thought the van is worth, so they determined to terminate our contract. There was no arbitration explained, no personal contact with me at all. Fix my van and take my contract out of the INACTIVE state or pay $14,900. for Breach of contract and making false statement about a Lifetime contract.Business response
12/22/2023
Although I would love to help ************************ with his issue regarding his extended warranty he would need to deal with the manufacturer directly. We are a dealership, we sell warranties and service contracts. This extended warranty was terminated by Mopar directly, we are unable to terminate any contract. The customer support number for ******************** Warranty is **************.Initial Complaint
08/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered an ABS Modulator for Dodge Ram 1/20/2023. Paid $640.57, was told delivery would be 8/20/2023. Now received notice that the part will not be delivered until March 2024. I would like a rush put on this much needed part.Business response
08/15/2023
We understand Mr. ******** frustration with the part he ordered being put on a pended status. This is coming straight from the manufacturer which we have no control over. I have attached the manufacturer update on this part to confirm that it is out of our control.
Mr. ****** has not been charged for this part and will not be until we are able to ship it to him.
We would like nothing more than to get this part shipped to Mr. ****** as quickly as possible, and we will do that as soon as it becomes available.
Customer response
08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
10/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Hello, On 7 Oct 20200 - I was sold a warranty by a MOPAR SALES DIRECT sales person with an explicit promotion of 4 additional oil changes with the purchase of this subject warranty. The sales rep strongly suggested to buy this specific type of warranty as only this warranty came with a 4 free additional oil changes. She also mentioned several times that these were easily worth over 150 USD in value. I even clarified that the extended warranty contract will state 4 additional oil changes, and was told that the contract will reflect it. I also clarified that these additional oil changes will be beyond my usual company 3 year oil changes offered at the time of the car purchase, and the sales rep confirmed that these 4 oil changes will be additional. However, I did not see such language in the sales documents provided. Today, upon my request, I finally received the contract and saw that only 3 oil changes have been offered with a cap of USD 25 / oil change. I have reached out the sales agent several times and she now claims that she was unable to honor the deal and I have to live with the policy. I have included the emails below. This is not acceptable, and is a DISPUTE. I request BBB to inform MOPAR DIRECT SALES to honor the deal sold to me and provide me 4 additional full oil changes (with no cap). I have attached the emails exchanged with the sales representative. *******Business response
11/02/2022
[BBB Transcription via Email]
**** ******
10:25 AM (4 minutes ago)
to me
complaint id ******** Mopar Direct
Hello
My response to this complaint is as follows.
This customer purchased a service contract that came with free oil changes. The manufacturer sets a dollar amount on what a dealership can charge back to the manufacturer when they submit the claim for payment. The dollar amount or cap is set by the manufacturer not my sales agents or office.
This customer already had oil changes under the Jeep Wave program (that also have a dollar amount cap) The customer demanded that we rewrite the manufacturers provisions to show that he had an unlimited dollar amount to spend on oil changes. Mopar Direct does not have the authority to re-write any policy set in place by the manufacturer. The coverage was canceled and he was given a 100% refund.
--
**** ******
Sales Director
Mopar Direct
888-306-6545 Toll FreeCustomer response
11/02/2022
Complaint: ********
I am rejecting this response because:I and my bank have not received any refund.
Attached are emails showing that I have requested and asked MOPAR DIRECT to provide the refund proof but no response.
MOPAR DIRECT has fraudulently sold the warranty (in attached emails this is shown) and now are not providing the refund. My bank has not received any credit.
I shall not accept any closure until I receive my full payment refund.
Sincerely,
******* *******Business response
11/10/2022
[BBB Transcription via Email]
**** ******
12:04 PM (1 hour ago)
to ******, me
Hello
This is our response to customers' response on complaint ID********
The refund due is mailed out directly from Mopar Vehicle Protection. It was issued 10/27/2022 and it's a 100% refund. The time to receive it varies due to delays with the United States Post Office and your location. Mopar Direct does not have any control over the United States Postal Service and their schedule or routes. To inquire more, call Mopar Vehicle Protection direct at 800-521-9922, provide the last 8 digits of your vin and name. They will inform you of the same status. Your coverage was cancelled when you requested it and the refund check was issued on 10/27/2022
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.