ComplaintsforL-3 E O Tech
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******************** has produced a new red dot pistol optic (EFLX). They have marketed it as a new, high quality "duty rated" optic. The optic has had a large amount of issues to include, dimness. fragility, unable to hold zero, and glass failure. As reported to ******************** by its users. I have had 4 units with issues, and have gone through the repair process once over. The optics are of low quality and do not meet the ******* to be a professional tool and their false advertising and lack of professionalism has the potential to get an end user hurt or killed. I was told by their CS that maybe it was just me, when mine and several others optics would not hold zero. When i complained about units #3 and #4 (i personally bought) being to dim to use in daylight.... they told me to go see an eye doctor. ******************** also well not let you process and RMA if you use the word "refund" in it. The website locks you out from submitting a request for a refund. ******************** has not done its due diligence in product testing before attempting to issue critical gear to end users and is refusing to address the issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.