Customer ReviewsforMichigan Natural Gas

Michigan Natural Gas scams residents into signing up for their service.A man came to my door on 30 April 2024 saying they represented the ******************************************* They said they were there to lower my payment for 2 months by 1. I was skeptical but my roommate wanted to go for it. I asked or a business card but never received one. I continued to ask why ***** was out visiting clients and not just giving us the discount. They asked for my account number which ***** would already have. This man misrepresented himself multiple times. It was a scam to get me to change gas companies. Many of my neighbors are elderly and Im aware that at least one was duped into signing the contract.Please don't be fooled by MICHIGAN NATRUAL GAS and their scamming behavior.

The customer spoke with a ********************** sales representative on April 30, 2024, about enrolling in the Gas Customer Choice Program. The same day, the customer contacted ********************** requesting cancellation. We assured the customer that their information would be flagged in our database to ensure the customer information would not be processed for enrollment. Michigan Natural Gas received notice of the customers concerns on June 4, 2024, and placed a call to the customer to gather more information regarding the experience with the authorized sales representative on June 5, 2024. The customer insists that she was under the impression that the MNG agent was a Semco employee but admits that she noticed the Michigan Natural Gas name and logo on the contract before signing to authorize the enrollment. The customer confirmed that the agent wore a neon vest, however the customer was unable to recall the branding on the vest. Michigan Natural Gas apologized for any inconvenience and assured the customer that ********************** **************** would be placing a formal complaint on her behalf. The agent involved with the enrollment has been retrained to clearly state the details of the Program, and the importance of compliance.We sincerely regret the customer was not satisfied with the ********************** Program. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

They send out canvas workers whom use subterfuge for overcharges and not telling customers they're in a contract? This entire winter me and my children were fighting to keep the lights and gas on, they were turned off twice and I work at **** making good monies. I was told they were going to beat DTE prices and I asked for how long of course and was told for as long as I keep them? They used my greed for $0.04 a month only in the end to get overcharged $600 plus dollars and a $50 early termination fee? Please help me put then out of business or stay in ************ because they're not holding to they're words, but holding me to a contract that not being answered truthfully.

The customers account was enrolled with *** on 6/22/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 6/28/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.On 4/23/2024, the customer contacted ********************** requesting cancellation. We reviewed the contract terms and conditions with the customer and informed the customer that an early termination fee of $50 would apply for cancelling prior to the end of the contract term. The customer stated they had authorized the enrollment and signed the contract without reviewing it first and assumed they had agreed to a 12-mont fixed rate. Michigan Natural Gas reviewed the product offering chosen by the customer at the time of enrollment and offered to send the customer proof of enrollment stating the terms and conditions agreed to. Proof of enrollment was sent to the email provided immediately following the call. As an alternative to cancelling, Michigan Natural Gas offered to change the account to a new fixed rate of $0.299/CCF for the remainder of the customers contract. The customer declined and requested cancellation. Regarding the customers allegations that the agent told the customer that *** would beat DTE prices, our agents are trained to properly describe our products and pricing plans and agents do not make statements as alleged by the ******************************* has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the ********************** Program. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

Company acts like consumers energy and wont take no for an answer. I literally signed up and then called 5mins after and cancelled.

The customer spoke with a ********************** sales representative on March 7, 2024, about enrolling in the Gas Customer Choice Program. Following this enrollment, the customer contacted ********************** requesting cancellation. The customer acknowledged enrolling with ********************** and stated shed simply changed her mind. Per the customers request, the customers information was flagged to ensure an enrollment would not be processed for the account. An email confirming the cancellation was sent to the customer immediately following the call. During the call, the customer made no mention of issues with the authorized sales representative.Regarding the customers allegations pertaining to the agent misrepresenting themselves, agents marketing on behalf of Michigan Natural Gas wear an approved uniform, including a Michigan Natural Gas vest and a badge that clearly states the agent works for Michigan Natural Gas. Agents are also required to provide each potential customer with a ********************** card that displays our logo and our toll-free number. Additionally, the contract signed by the customer includes the ********************** name and logo in increased font size at the very top of the contract and is signed by the customer stating that the customer understands that she is switching her account to ************************* sincerely regret the customer was not satisfied with the ********************** Program. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.

Like everyone else, two sales reps came to my door and asked to see my current rates as a survey of rates in the area. They asked me to provide email and contact information so they could follow up with me in a month or two if I wanted to switch my provider. They asked me to sign an electronic document, which I was told was just consenting to receive information. Then, I get a letter from MNG stating that I entered into a contract (that I can cancel within 30 days). There was no meeting of the minds, and the customer copy of the contract they sent me did not have my signature. This is fraudulent inducement. Im switching back to DTE immediately. Even if the rates were better (theyre not), this business practice is deceitful and predatory.

The customers account was enrolled with *** on 10/20/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 10/25/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.Michigan Natural Gas received notice of the customers concerns on 10/30/2023. Due to receiving the complaint, the customers enrollment was cancelled. The cancellation was confirmed with DTE On 11/1/2023.The customer contacted ********************** regarding their enrollment on 10/31/2023. The customer acknowledged signing the agreement, but stated he was under the impression he was signing to be notified of fixed rate options in the future. Michigan Natural Gas apologized for any inconvenience and assured the customer that ********************** **************** would be placing a formal complaint on his behalf.The agent involved with the enrollment has been retrained on clearly stating the details of the Program, and the importance of compliance. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

Understandable on what other comments reported. Michigan natural gas gave me wrong information stating that I could switch and get a lower rate. They failed to mention that the lower rate would only be for 2 months. Spoke to consumers and michigan natural gas and consumers was very helpful about the situation. Nothing was given to me when Michigan natural gas was here. I had to wait for the email after I signed to read the fine print. Very misleading. They did have a vest and was going door to door, but they did not tell me who they were working with until I asked specifically who they worked for. The guy was nice about it, but with the wrong information given I do not trust this company

Thank you for bringing your recent issue to our attention. Michigan Natural Gas does have door-to-door marketing teams; therefore, the Michigan Natural Gas ************************** would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. We ask that the customer reach out to our **************** Team at our toll-free number at their earliest convenience, **************. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

Rep came to my door saying he was from the gas company checking to see if my rate was correct. I should have asked more questions but was busy at the time. Never stated he was trying to change my service from semco. Got a letter in the mail a week later welcoming me to Michigan natural gas. When I called to cancel, customer service didn't seem surprised by what I said. Obviously, this is how they operate.

The customers account was enrolled with *** on 6/23/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 6/28/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.On 7/10/2023, the customer contacted *** requesting cancellation, claiming she had been misled. Michigan Natural Gas apologized for any inconvenience and assured the customer that the enrolment would be cancelled immediately. The cancellation was confirmed with Consumers on 7/12/2023.Michigan Natural Gas received notice of the customers concerns on 7/11/2023. On 7/13/2023, Michigan Natural Gas placed a call to the customer to gather more information regarding the experience with the authorized sales representative and the customers decision to cancel. The customer stated they had authorized the enrollment and signed the contract in a hurry without reviewing it first and did not understand that she was enrolling with an AGS. The customer confirmed that the sales representative was wearing *** attire as required by ***. We apologized for any inconvenience and assured the customer that the enrolment had been cancelled. Michigan Natural Gas has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. Michigan Natural Gas provides all door-to-door representatives with vests and badges that display the Michigan Natural Gas logo, and all representatives are required to show them when interacting with potential customers. We sincerely regret the customer was not satisfied with the ********************** Program.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

The customers account was enrolled with *** on 6/23/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 6/28/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.On 7/10/2023, the customer contacted *** requesting cancellation, claiming she had been misled. Michigan Natural Gas apologized for any inconvenience and assured the customer that the enrolment would be cancelled immediately. The cancellation was confirmed with Consumers on 7/12/2023.Michigan Natural Gas received notice of the customers concerns on 7/11/2023. On 7/13/2023, Michigan Natural Gas placed a call to the customer to gather more information regarding the experience with the authorized sales representative and the customers decision to cancel. The customer stated they had authorized the enrollment and signed the contract in a hurry without reviewing it first and did not understand that she was enrolling with an AGS. The customer confirmed that the sales representative was wearing *** attire as required by ***. We apologized for any inconvenience and assured the customer that the enrolment had been cancelled. Michigan Natural Gas has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. Michigan Natural Gas provides all door-to-door representatives with vests and badges that display the Michigan Natural Gas logo, and all representatives are required to show them when interacting with potential customers. We sincerely regret the customer was not satisfied with the ********************** Program.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

This company uses very deceiving practices to sign people up for their service as an alternative gas supplier. A young man came to my door and wanted to see my Consumers Energy bill. The clipboard he was carrying had a piece of paper with the Consumers logo on it, so I asked him if he worked for Consumers and he replied that he did. I then told him I wanted to make sure he wasn't working for an AGS because I had tried that once and didn't want to do it again. He assured me he represented Consumers Energy, so I showed him my bill. He looked at it and told me I had a charge that was in error and wrote some information and said I would be receiving a rebate within the next couple of billing cycles. What he actually did was copy my POD number from the bill and used it to switch my gas supplier to Michigan Natural Gas.I was able to cancel this, but if he had been honest, I wouldn't have wasted a lot of time communicating with Consumers and Michigan Natural Gas to cancel something I never agreed to at all.

The customers account was enrolled with *** on 6/7/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 6/9/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.On 6/19/2023, the customer contacted *** requesting cancellation, claiming she had been misled. Michigan Natural Gas apologized for any inconvenience and assured the customer that the enrollment would be cancelled immediately. The cancellation was confirmed on 6/21/2023.Michigan Natural Gas received notice of the customers concerns on 6/21/2023. On 6/27/2023, Michigan Natural Gas placed a call to the customer to gather more information regarding the experience with the authorized sales representative and the customers decision to cancel. Michigan Natural Gas was unable to speak with the customer and as of this response, the customer has not returned a call to our customer service ********************************* has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. Michigan Natural Gas provides all representatives with vests and badges that display the Michigan Natural Gas logo, and all representatives are required to show them when interacting with potential customers. We sincerely regret the customer was not satisfied with the *** Program. *** will continue to monitor our sales and customer service processes to improve.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas

Beware! *** asked them to leave on more than one occasion (Mobile Home Park). They are a scam and are belligerent.

Thank you for bringing your recent issue to our attention. Michigan Natural Gas does have marketing teams; therefore, the Michigan Natural Gas ************************** would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Furthermore, Michigan Natural Gas is unable to place the customer on our internal Do Not Solicit list until the customers address is provided.We sincerely regret the customer was not satisfied with the *** Program. *** will continue to monitor our sales and customer service processes to improve.Please let ** know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas