Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom this may concern we hired ********** to fix a leak in our sink in our half bath, they were in there for a few minutes. They said it was fixed so we went and looked, and saw some drops, and we thought they were post drops, because they told us that it was fixed, come to find out they were new drops , the leak had never stopped, so we thought they had scammed us because they charged us $194.00 and not stopped the leak. So we need our money back, so we can hire someone else
Business response
12/14/2023
We will reach back out to the clients. Service was provided Dec 1 and again on Dec 13 where as clients half bath is now leaking from the faucet (initial visit the faucet was not leaking). On December 1 visit, half bath sink was leaking from the threaded drain connection at the pop up assembly which was tightened down after clearing a clogged drain with equipment. Advised customer we recommend they purchase a new faucet and vanity. Apparently, customer had a different plumber out who also made same conclusion. We advised that if more work (past the hour on site) that another charge would occur for continued time. Customer was not happy with that and did not want our continued services. The leak has caused some mold and water damage over time. Offered to have water remediation company come out to discuss how to handle the accumulated mold for health reasons but was declined. Mrs. ** understands what I expressed to her about the leak and that they need a new vanity. Customer Refused to sign invoice. Mr. * was threatening in nature and not willing to listen to tech. Discussed this particular case in our early morning meeting today and reached out to the clients as they are elderly to offer a solution of a Christmas Gift of a vanity to help them in their time of need. Call went to voicemail.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.