ComplaintsforBennett Roofing
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am filing a complaint against ***********************, owner of Bennett Roofing, for failing to return our $6,500.00 downpayment and for repeated unresponsiveness and delays in starting the contracted roofing job. Timeline:Wed., 4/5/23, Met with ***********************, signed the contract, and gave him a $6,500.00 deposit check (#****). Funds were withdrawn on 4/7/23.Monday, 4/24, Scheduled start date, **** did not show up. Texted him for an update; received no response.Tuesday, 4/25, Sent another text message; no reply.Wednesday, 4/26, Attempted to contact **** again; received no response.Monday, 5/1, **** apologized for the delay, stating that his roofers were occupied with a siding job. He said materials would be delivered on Monday, 5/8.Monday, 5/8, Reached out to **** for delivery details, again, no response.Tuesday, 5/9, we sent another message, but he did not reply.Monday, 5/22, we expressed our concerns about the lack of communication and delayed delivery. **** apologized, citing his injury, and said work would resume on June 1st.Friday, 6/2, we asked about the scheduled delivery but received no response.Friday, 6/6, we expressed frustration and demanded a response. **** promised to call but failed to do so.Monday, 6/12, we emailed **** terminating the agreement and requesting the $6,500.00 reimbursement. Monday, 6/12, **** read our email but didn't respond.We also tried calling **** on several occasions, but couldn't leave a voicemail as his mailbox was full. He hasn't reached out to us through any means, and we haven't received our downpayment back.****'s actions indicate a breach of contract and unwillingness to fulfill his obligations.Thank you for your attention to this matter. Let us know if you need more information or documentation.Sincerely,*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.