ComplaintsforAAA Service Network

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  12/02/23 work order ******* I have a two-handle Delta shower in a fiberglass surround that is 36 years old. The hot water handle was causing the shower to drip. The fact that the actual valve was behind the fiberglass I chose to hire a plumber to fix it. A plumber from AAA Network Service came out and told me it would be illegal for him to work on the shower as it did not have an anti-scald device on this older two-handle shower. He told me my only recourse was to replace the entire shower assembly with a one-handle one for a cost of $1,069. I would then be required to repair the drywall he cut to access the rear of the shower for an additional cost. He did not repair anything yet charged me a $149.95 service call.The only thing this shower needed was to replace the washer - or in the case of a Delta faucet, the seat and spring. I called a friend and he replaced the seat and spring.According to the ********.gov site it is the law that a change of valve or new construction would require an anti-scald device. Certainly the law does not require a $1,500 repair to replace a $2 part.Two days after the plumber told me he could not legally repair my shower I stopped by their office to talk about what I found and to ask from my $150 service call fee back. I talked to a young girl (****) who worked at the counter. She talked to her manager - who would not come out and talk to me - and said there was nothing they could do! I have worked in business all my life and I would always talk to a customer that had an issue.Over the weekend I talked to a plumbing professional, he stated, "No licensed plumber would tell me that". Why is a professional hired? To provide proper advice and/or to fix the problem. AAA Network did neither.Depending on how they answer this complaint I intend to ************** of the State Attorney General to look into this case. Are they hiring license plumbers? Is it their practice to upsell to retired people? Refund $149.95

  Business response

  02/22/2024

  I have left a message for *** on both of his phones.  We take customer concern's very seriously but unfortunately this one never crossed my desk.  The new girl **** who works in our parts department did not know I was the person that took care of these concerns so she went to the wrong person.  I am planning to refund ************ for his service call....************************* Customer ********************** Manager

  Customer response

  02/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩