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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was taken to Fox Ford of Cadillac Mi in March of 2024 and at that time of service my vehicle was improperly lifted by their service tech.After a Month of issues I contacted ****** ***** of ********* who made me a service appointment they performed diagnostic to my vehicle confirming the root of our vehicles issues was that it was improperly lifted causing damage to the uni body.I contacted ***** the service manager,who questioned me about the damage,but has officially as of 6/24/24 stopped returning my emails I have obtained a quote for ******** worth of damage that they are responsible for and are avoiding taking responsibility for.Business response
08/19/2024
Customer called and said we damaged their vehicle with our hoist. I asked for pictures of the damage, which they sent. The hoist that we used to raise the vehicle is a circle with a rubber pad on top, that could not do that damage. I let the customers insurance company know this. After that the insurance company emailed me back saying that we caused the damage by using a forklift to bring the vehicle in the shop. First of all, our forklift is not designed to lift up a vehicle, plus if it was on a forklift, it wouldn't even fit through the shop door. By looking at our service records we are not the only company that works on this vehicle, i.e.: oil changes and tires rotations. At this time, we do not believe that the damage to this vehicle happened at our shop.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.