ComplaintsforRepairClinic.Com

Major Appliance Parts

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Initial Complaint
09/04/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Part for dishwasher was ordered early to mid July, after several incorrect parts being delivered they claim to have shipped the correct part on Aug 26 . It is now sep 4 and no part has been delivered to me. Their tracking just says " being processed " . Phone calls are a joke as you just sit on hold for a decade or two and no one ever answers. Just send me the ( correct) part !
Business response
10/07/2024
For this customer I do show we processed a return for the part 9/20 for $16.51. I have processed a credit today for the shipping as a courtesy of $11.95 they should see back to their card in 7-10 days.

Thank you!

Joey Michelle Gagnon | General Manager
RepairClinic | 48600 Michigan Ave | Canton, MI 48188 USA
Phone 734.495.3079 Ext. 259
Initial Complaint
08/30/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered a part on the 23rd of August 2024 which is on a Friday. I paid $27.95 for the overnight/next day delivery. I did not get my package until August ******* on a Monday. I called customer service and asked them what happened to my overnight delivery and they could not give an answer except that he will talk to management and see if I can get a refund after 48 hours. It's been a week now and no refund.
Business response
09/26/2024
Jaylia,

Good morning,

Hope all is well. I don't think I got anything on this before. I have went ahead and credited the customer $27.95 back to their credit card. It can take 7-10 business days before they see that back to their account depending on their creditor.

Thank you!
Customer response
10/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Initial Complaint
08/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
order #********-235454 date of transaction 07/31/2024 Tracking number ********************************** Ship date 7/31/24 indicates lost. i requested a refund and am getting a run around.
Business response
08/26/2024
To whom it may concern,
I do see that we processed a return for $38.22 on 8/24/24 It can take 7-10 business days depending on the creditor to post back to the account.
I do see that this was processed and you should see the credit on your end shortly. An email was sent to **************************** showing a return was done on 8/24/24.
Sincerely,
Customer Service
Customer response
08/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a ****************** on Aug 1 for my fathers Frigidaire stove. I found it by typing in the model number of the stove on their website. When I got it to my fathers house, I plugged it in, yet it wouldn't start the oven. So then I brought it back to Repair Clinic's location, almost an hour drive one way. The person working the counter told me I couldn't get a refund because I had technically "installed it". They sold me a product that doesn't work yet refused to give me a refund?Then I ordered a different control board, which was inexplicably $40 cheaper, and when I drive ANOTHER hour to pick it up, THEY GAVE ME THE EXACT SAME PART AS BEFORE. I asked for and received a refund for that one because I never left the building. 1st Order Number #********-910028 2nd Order Number #********-980697 I chatted with customer service on 8/6/2024 and they did confirm that the boxes were mislabeled, yet still no refund.
Business response
08/26/2024
To whom it may concern,
Customer was refunded for *************** on 8/3 for $159.21.
Customer was refunded for *************** on 8/3 for $19.48 and today 8/26 for $151.91 It can take 5-7 business days depending on the creditor to see that last return that was processed today.
Sincerely,
Customer Service
Customer response
09/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
07/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Website claims to ship with 24 hours. What they mean is they print the **** tracking label and then it sits. My label was created 11 July and the items still have not changed status. Simply "Label created". Today is the 23 of July.
Business response
07/26/2024
To whom it may concern,
We are sorry for the gap in service. The part did ship out but did not see a scan from the post office for several days. I do show the package was delivered 7/24/24. Delivery time frames are estimates. We showed Orig delivery date:7/20/2024 - 7/22/2024. It did arrive after, likely do to the issues that happened with carriers and planes having delays on 7/19/24. I have went ahead and credited you back for the shipping of $29.95. You should see that back on your card in 7-10 business day depending on your creditor.
**** tracking: Delivered
Delivered, Individual Picked Up at Postal Facility
*****************, AK 99731
July 24, 2024,8:58 am
Available for Pickup
*****************, AK 99731
July 24, 2024,8:56 am
Arrived at Post Office
*****************, AK 99731
July 24, 2024,8:55 am
Shipping Label ******** **** Awaiting Item
CANTON, MI 48188
July 11, 2024,7:28 pm

Sincerely,
Customer Service
Customer response
07/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I reviewed the response made by the business in reference to complaint ID ********, and agree this resolution would be satisfactory to me. The business, albeit painfully slow, completed their end.
Regards,
***************
Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
date of order - 6/20/24 expected arrival of part - 6/26/24 today is 7/8/24 and the part still hasn't shipped. Every time I try to check the status, I'm told it's backordered but will arrive on a later day. First it was 7/6. Now it's 7/12. I tried calling and asking for a human to speak to, but am on a never-ending hold. I tried using their live chat function, but the representative ***** couldn't tell me if the part is actually on the way to them or not. He then ended the chat abruptly when I said I would cancel and order for another supplier if he did not respond.I am now trying to cancel the order but have had no luck reaching a human to discuss. Very frustrating and now how to run a business. Selling products they don't have in stock without any notice that they don't have it. They suggest an arrival day that wasn't true, and now just keep moving the arrival date automatically without any follow-up.
Business response
07/12/2024
To whom it may concern,
The part shipped out on 7/9/24 and shows it will be delivered Saturday 7/13/24 by end of day Estimated between 10:00 AM - 2:00 PM. Tracking# ***************************************************************************************************************
We did not have the part at the time of the order. We usually receive stock in about 14 days from our suppliers as long as they have stock. This did take a little longer than expected. We are sorry for the delay.
Customer should have it tomorrow.
Thank you,
Customer Service
Initial Complaint
06/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a gasket for my refrigerator from Replacement Parts on 5/23/2024 and paid via PayPal. I received a notification of the charge from PayPal, but never received an email notification confirming the purchase nor tracking information to know when to expect my package. I thought that, since it was likely a large package, it might take some time. However, after waiting for two weeks, plus not being able to see the status anywhere online, I decided to inquire via email on 6/7/2024.I received a response the following day saying that the package had indeed been delivered on 5/28/2024 with a screenshot of the ***** confirmation of delivery. I was flabbergasted when I saw the photo of the package at my front door. As I live in a heavily populated urban setting, and our unit is at ground level, it's evident that my package was stolen. I tried calling Replacement Parts SEVEN times, only to wait on hold for ***** minutes each time, not once speaking to a representative. When I emailed again, I asked what could be done, as surely they have insurance for their products being delivered through a third party! Their response was simply: "Hello,We sent you the tracking number along with the delivery photo, you responded confirming it was your home. We would not be responsible for stolen packages, you would need to place a new order and we can waive ground shipping as a courtesy.Customer Service" [note that the tracking number and delivery photo were ONLY sent after two weeks, upon my inquiry of the whereabouts of my package. Otherwise, they would have never sent anything!] This seems utterly absurd. While I understand that it is not their fault that the package was stolen, nor was it mine. That is precisely why a large company should have insurance - for these unexpected incidents. I am requesting either a replacement of the item OR a full refund, not simply them waiving my shipping.
Business response
07/12/2024
To whom it may concern,
There is no insurance on stolen packages off of individuals porches unfortunately.
We have as a one time courtesy issued a refund. A credit of $183.65 has been returned back to the card.. It can take 7-10 business days to see that back to the account depending on the creditor.
Sincerely,
Customer Service
Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
06/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a ************* for my furnace on May 21,2024. It was delivered on May 23,2024 . Unfortunately I ordered the wrong part so I shipped it back to them on May 30th,2024. They received it but will not give me a refund. They are saying it shows signs of being either tested or installed. I know I didn't do it. They emailed saying they can either send the part back to me or throw it away for me. Why would I want a part that I can't use? I really don't think it's right that I get robbed of ****** over something I didn't do. The only thing I want at this point is a refund.
Business response
06/18/2024
To whom it may concern,
Our return policy states: parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing.
Return Policy
Our Return Guarantee
365 Days. Period. Return parts & products within 365 days of placing your order.
What can I return?
To qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item.
As a one time courtesy, a refund for the part of $230.31 has been done and they should see that returned to their card in 7-10 business days depending on the creditor.
Sincerely,
Customer Service
Customer response
06/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
06/03/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Beware Of Return Policy!!I tried to call to order a replacement ice maker for my fridge but got tired of waiting so I went on-line. I entered the model of my Maytag fridge and a replacement was available through Repair Clinic. I have ordered from them before and had no issues. When I received the ice maker and took the old one out, I realized it was not the same? I did not even unpack it. I called them and held for a good 20 minutes before someone answered. I was told there was no problem returning it and they would email me a packing slip. I called back several times and patiently held. I was told that had I ordered it over the phone, they would pay for the shipping but since I ordered on line, I had to pay the shipping both ways. They would refund what I paid less the costs to repair clinic for shipping. I got a price from ********* of ****** to send it back. The service person put me on hold several times and then the line went dead? I thought maybe she would call me back but after a few minutes I called them back and held until I finally gave up! I would strongly suggest that Repair clinic have customer service available to take orders and make their policy about the downfalls of ordering on line known.I googled Repair Clinic Canada and received the item from the US. They should not advertise Canada if they don't exist.Very bothered by this. I could have ordered from Amazon as they likely offer most of the same products as Repair Clinic and no hassle return if there is an issue Repair Clinic order number 18298013-387101
Business response
06/18/2024
To whom it may concern,
Customer ordered the part on on 5/12/24.
Customer called to cancel order on 5/15/24. Part was already shipped delivered on 5/21/24.
Customer called on 5/25/24 saying they no longer needed the part as the refrigerator was breaking down.
On 6/5/24 we emailed the packing slip to the customer for return.
On 6/17/24 we refunded the customer for the ice maker and applicable tax for a total of $134.40.
Our return policy states we do not supply a return label.
Does Repair Clinic provide a shipping label?
No. You must supply your own shipping label and shipping costs. We do not refund shipping or other surcharges you may incur in returning the item(s) to us. You can get a shipping label at the **** or from a carrier like ***** or UPS.
The customer has been credited back for the price of the part of $134.40 on 6/17/24. It can take 7-10 business days to see that return back on the cared depending on the creditor.
Sincerely,
Customer Service
Initial Complaint
05/29/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a part from this company. After finding out the part will not be delivered until July of 2024, I have attempted to contact company and cancel order.There has been zero response from company After several emails and attempts to reach customer service. Order # ***************
Business response
05/30/2024
To whom it may concern,
I have cancelled this order 18336036-816694 for the customer. I apologize that they reached out and did not receive a response back. The order was cancelled and an email was sent to ******************* about the order cancellation.
Sincerely,
Customer Service

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