Business ProfileforFix My Toys

I purchased a log splitter from this company. The *** name is *******************. After I found his email online because his staff ignored my messages and phone calls, ***** acted like he would help me. I initially emailed him on June 3rd 2024. It's been nearly 2 months now and I haven't received a resolution from ***** or anyone at his company. He has continued to ignore my emails over the last few months. He's selling items that are brand new and advertised as working with no issues. However, the log splitter he sold me had a defect and is unusable. I messaged his staff about this in March after I got the item. His staff played games and were very unprofessional. When I first emailed *****, he acted like he was professional, though things started to turn unprofessional when he asked me for pictures of the damage to the log splitter that I had already provided to his staff months prior. I told him that his staff already had the pictures and he ignored my emails ever since. on June 24th, 2024, he told me to deal with his legal counsel. I responded to him asking who his legal counsel is and he never replied back. I have emailed him nearly a dozen times in the past month with no response from him or his company as of the time of writing this complaint. I tried to contact the manufacturer for help and they told me they can't help because ******************* and his company are not authorized resellers of the manufacturer. Therefore, I'm screwed because ******************* refuses to help me and take accountability for defective products his company sold me