ComplaintsforEden Foods

• Initial Complaint

  12/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered several items from Eden foods, order number ******, on Dec 1st, 2023, and received the order Dec 4th, 2023- one of these items was 1 12 container pack of cherry juice concentrate. Only one container arrived. I contacted the company and was told i could return the item but would be responsible for shipping. I explained that their website indicated 12 jars and only sent me one- they said that was not true and that something must be wrong with my computer- i order lots of stuff on line and do not have problems like that with my computer - It looks to me like this company is shorting people on orders to boost their profits and then allowing a return but making the customer pay shipping. I would like this resolved by the company paying the return shipping on this item since it was their website that was deceiving me into thinking i was buying 12 items and getting only one. This company ought to be accountable for their on line errors not make the customer pay. I would never pay 23 dollars for a very small jar of cherry juice, when i talked to the company they tried to sell me further cherry juice and would not budge on paying for return shipping. I have been scammed and appreciate BBB help in making this right..

  Business response

  12/20/2023

      Using the Eden Foods website, Ms. *********** ordered four items on December 1, 2023, including a single jar of Tart Cherry Juice Concentrate. Three of the four items, including the Tart Cherry Juice Concentrate, were shipped from the California Warehouse on December 1. Based on availability, the fourth item was shipped from Michigan on December 1.
     Ms. *********** contacted Customer Service (CS) to ask about what she believed were missing items – the item shipped from Michigan and 11 jars of Tart Cherry juice Concentrate. CS explained to her that based on availably the fourth item was shipped from Michigan. In addition, CS clarified that the customer ordered a single jar of Tart Cherry Juice.
     The customer claimed the website only showed the option to buy a case of the Juice Concentrate for $23.34 (which is incorrect). CS worked with IT to confirm the website was working properly to show two purchase options – the single jar for $23.34 and a case for $260.47. CS communicated this to the customer and provided print screens of the option to buy a jar of juice concentrate vs. a case of the concentrate.
     Ms. *********** demanded a refund, and that Eden Foods pay for the shipping. CS explained that she could return the product for a full refund, and she is responsible for returning the item and any shipping costs incurred. The customer responded that she would contact both her credit card company to refuse the charges and the Better Business Bureau.
      We sincerely hope we have explained this anomaly.

  Customer response

  12/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:  The Eden web site was deceptive in its representation of what I was buying- and showed it was 12 items of the cherry concetrate not one- In light of this - i would want shipping to be covered by this company to return this item. The people at this company have no interest in understanding and appear willfully ignorant  of how deceptive their website is  to customers- and this burden should not be placed on the customer. a reputable company with ethical business practice would use my complaint to fix their website rather than just blame the buyer.
  

  I will be satisfied if they will pay for shipping and refund the item, anything other than that is unethical and debased business practice.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  **** ******** ****** ********* **** ******** ******* ****** *** *** Sunday, May 22nd, 2022 c/o V.I.P. Corporate Executive EDEN FOODS, INC. *** ******** **** ******** ******** ***** ***** ******** * ***** ******** * **** ***** ********  Regarding: Very Serious Complaint Dear Eden Foods, Inc. Executive: Good Morning or Good Afternoon to You! How is your day today in sunny ******** ******** and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that my 90 year old mother who is currently suffering from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along with Arthritis In Both Of Her Knees Which Affects Her Mobility had bought two (2) packages of your Eden Foods, Inc. Dried Tart Cherries and unfortunately, Both Packages Were Not Completely Full! I do Not know what happened during the manufacturing, packing and/or transportation process, but apparently my mother received a Bad Batch! In Any Case: I am Not sure where and/or when my mother had purchased your Eden Foods, Inc. Dried Tart Cherries from since she does Not Always Complain Right Away About Things Like This Due to her Current Medical Health Conditions. However, all that she wants is Full Product Replacement for her Inconvenience and Nothing More! Moving Right Along: I am now going to provide You with some vital details that I found on the package for your reference and further review. Thank you. Dried Tart Cherries Net Wt 113g 4 OZ BEST BEFORE 2024FE11 20421 Upc Code: * ***** ***** *  If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact me at: Voice/Messages/Text: ***** ********. You may also leave ME a Voice Message On The Landline Phone Number at: ***** ********. You may also write back to ME at: *** ****** **** ***** c/o Mrs. ****** ****** Your Customer **** ******** ****** ********* **** ******** ******* ****** *** ***

  Business response

  06/03/2022

  [BBB transcription via email from the business]

  This is in response to the complaint (ID #********) you received on 5/22/2022.  Eden Foods received the same email
  at 11:03 P.M. on 5/22/2022.  Customer Service responded to the customer via a phone call on 5/23/22.  The customer 
  explained that he purchased 2 (4 oz.) packages of Eden Dried Cherries for his mother.  He did not know when or where 
  the packages were purchased.  His complaint was that the packages were not full.  He stated that his mother apparently
  received a bad batch, because something must have happened during the manufacturing, packing, and/or transportation
  process.  Customer Service explained that our 4 oz. snack packages are filled by weight and not volume.  The packages will
  not be completely full.  Each package contains 4 ounces of dried cherries.  We also assured the customer that the dried
  cherries he purchased with a Best Before Date of February 11, 2024, were very fresh.  At this point, the customer responded that the 
  bags had been almost empty and the cherries were mashed.  We apologized for his and his mothers inconvenience and offered
  to mail 2 Eden ******** product replacement coupons to him.  The customer accepted this offer and the two coupons
  have been mailed.  We have not heard back from the customer and hope that he is satisfied with the way we responded to his 
  complaint.  Please contact us if you have any additional questions.

  Customer response

  06/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩