Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They came to my property 3 time second guy charged me did nothing still was leaking 3rd guy came out punched hole in side of sink when my son inspected cause it was leaking badder than before we noticed this company is scam this is how they do seniors on a fix incomeBusiness response
08/31/2024
I am very sorry that you were dissatisfied with the services you were provided.
This type of repair can be tough to diagnose due to the area that water is leaking from. This job cost the company about $500 to complete. We will do a full refund because we do care about our customers and this job did go for longer than it should have.
Thank you.Customer response
09/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please let them know that I had to call in another plumber to complete this job to stop the leak in my sink and it cost me an additional $275. It is only right that I get a refund for the completion of this job and I will look for my refund of $325.00.
Regards,
*****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.