Customer ReviewsforFord Motor Company / Consumer Affairs

Ill never buy a **** vehicle again. Im spreading the word everywhere I can how they treat their customers. Im not talking about the dealership, Im speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldnt drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership fixed the issue. A couple months later it broke again and I was stranded in below zero temperatures in ** again. I was able to limp it back home 13 hours away. The dealership fixed it again. Apparently this has been happening to other vehicle so **** sent out a recall on this issue but it wasnt for a complete fix, it was more of a bandaid until they figure out whats causing the problem. A few months after the recall the same exact issue happened again. The ** of my local **** dealership said **** doesnt know how to completely fix this issue and it would keep happening to me. This happened to me 3 times and I was left stranded and vehicle less I called the Ford Motor Company and explained to them that I had a lemon and I would like them to buy it back or replace the vehicle. **** said no because it was a recall issue now and I had too many miles on the vehicle. What kind of customer satisfaction is that? I was completely screwed over and robbed of my money. **** refuses to make this right. They just dont care about their customers and they make a horrible product. Please dont give **** your time or your money. Theyll s**** you over too. Its all about the bottom line and their profit instead of the people who work hard and buy their vehicles. Please spread the word. Im

**** is the worst company EVER for manufacturing a vehicle! They have CLASS ACTION lawsuits, and they use the worst parts they can buy to manufacture their vehicles!!! I owned a **** Fiesta that I bought brand new from a **** dealership and parts began breaking at only ****** miles!!!! The car continued to have parts breaking and was in the shop almost as often as I drove it!!! AND, even worse, when u let them take their lemon of a car back, they SUE you in court, AND then, and then, they send you a letter of forgiveness after they write off on THEIR TAXES as a business loss, but yet it stays on your consumer credit report for 7 years. **** does not give a **** about what they manufacture, or about their customers, only about MONEY, period!!! God's honest truth!!! And I hope, I REALLY do, everybody with that company that is to blame for their c*** vehicles goes straight to you know where, because that is EXACTLY what they have COMING!!!!!!!!!!

**** 2.0 ecoboost engine coolant leak failure at ***** miles , on a 2018 **** escape. **** knows the issue , yet when contacted the dealer they declined to inform me of the issue and cost me 700 in prior repairs. **** was force to recall it for other models however ***** Representative informed me **** is the worst and will only pay out if they are forced to by the government.class action suites are active in ********** but cant find one that will take a New York claim. **** offered 2600 for a 6700 dollar repair. Guess Im out 4k for not reason. ***** on **** and their dealerships.

This starts approximately 1 year ago. My daughters car needed brakes and it was making a clunking sound. **** said the clunking sound was because she needed new shocks. They replaced the brakes and shocks. Approximately 2 weeks after that her rear drivers side brake caught on fire. *************** came put the fire out the car got towed to *************** where the work was done and they replaced the brake or brakes again saying it was a faulty part. Move ahead a couple months and her car is making that clunking noise again. We go back to **** (**********) and they say she needs new shocks and it will cost like ******. I told them I dont care what it cost because we wouldnt be paying anything. The receptionist asked why not so I told her if she looked back at the cars history she would see they just put new shocks in her car therefore she should not need new shocks. We brought her car to another service center and they told us the shocks are fine they were just installed incorrectly so they fixed that problem and **** (**********) was going to charge ****** for something that did not need to be done. Now here we are current. She is having trouble with her audio going out whenever it feels like so she brought it to ***** The first day she brought it in the audio was working so they told her to wait until it stops again so they could put it on the diagnostics and find out what the problem is. She did that and they told her they had to order the part they got it in we brought the car in on Saturday October 19, 2024 went to pick it up and the audio is not working. They were trying to say it was working we tried it and it worked but Brooklyn still had not moved her car yet. Then Coby tried telling her if she uses an aux cord it will work. Nice try but this is truly how they roll there. Brook better be getting a refund on her diagnostics since they really dont know how to use it. They have the WORST customer ********************** ever. HANDS DOWN!!!

10/18/2024 **** Customer ********************** gets 1 star only because there is no lower choice.I own a 2018 F150 XLT 4x4 3.5L Ecoboost, we purchased this truck used in 2020 not knowing about the issues.I did the cam phaser replacement a couple weeks ago at a cost of over $5000 and my **** Service advisor told me call **** Customer ********************** , FCS, ( what a joke) and tell them to call her about my truck.FCS did not care, did not want to hear anything, all i was told was ***** has not "forced" **** to recall these junk phasers. The new phasers have a 2 year warranty, **** new the original phasers were c*** and is not offering any help. All i requested was theme to cover the parts, $1400, and was basically told to go pound sand.Every ******** owner needs to contact the ***** and file a complaint and hopefully **** will be forced to address this.The 10 speed transmission will be another issue!**** *.

I am really irritated with Ricart Service department and **** right now! I took my vehicle in for an oil change and a recall. Oil change was okay but the recall had to do with the sync system needing an update. Mind you that **** put this recall out there. Before taking my vehicle in my radio and the screen was working. After doing the recall now my radio and screen in my vehicle no longer work and they wanted me to pay for a diagnostic which I refused to pay since it was their error. After doing the diagnostic they come back saying the problem is the **** which has to do with the sync system and is wanting me to pay $1,334.51 again which I refuse to pay since whoever preformed the recall fried something in my sync system or the recall did something to it to where my radio and screen won't come back on. Now they act like they don't know a thing when I'm asked to bring my vehicle back in for probably a few days. Can't tell me when to bring it back or if they can give me a rental vehicle. I'm really ****** because I've called and messaged the person I've worked with and the manager of the service department. I was told they would have an answer for me about the case with **** by Tuesday or Wednesday this week. They were supposed to get back with me yesterday and never did and have ignored every form of communication (phone call and text) I've done today to the individuals I've been working with and here it is getting to the end of the week. I just want my vehicle fixed. I've bought several vehicles at Ricart but next time I will take my business to ***** if Ricart and **** doesn't make this right.**Update: manager finally calls back right before they close saying that **** isn't wanting to pay for the **** when the recall from **** is what messed it up but he wants to work on it some more by contacting **** again and wants me to give him until tomorrow. Let's see if I get a call without having to reach out again to them first.

I am extremely disappointed with ****, Corporate and ******* ***** My 2019 **** Escape, with only ****** miles, has a major transmission issue that will cost between $7,500 to $10,600 to repair. Its been a month and a half of calling ******* ****, Corporate ****, or my service provider, *******. I always have to make the first call, and they refuse to transfer me to a service manager. There has been no resolution to this major issue and my service manager always has some sort of excuse as to why there has not been a resolution. Ive even requested a second diagnosis and received no response yet. This lack of communication combined with the severity of the issue make it clearavoid ***** **** and ******* ****'s lack of communication and response has been extremely frustrating, and I expected much better from a company with their reputation. I have used ******* **** for many of my services, but after this situation I will NOT be coming back unless this situation is resolved and they are able to provide even the slightest help.

If I could give no stars I would. Have been long time **** customers and are current owners of a 2018 Platinum Expedition and had a 2008 model before that. 2008 model was great. Nothing but issues with the 2018. Latest was complete transmission failure which is a known problem to ****. Had to pay out of pocket only to find out through a third party friend that they were offering financial assistance. Called to get a reimbursement and they said sorry, too bad it's been over 30 days. Got repair done in August and had to pay 5K out of pocket. This is a known issue with the 10 speed transmission and they are all failing left and right. **** should have issued a recall and taken care of this for all their customers just like ****** is doing with their engines on their Tundra's. My wife wanted a new Expedition Platinum but cant trust the engine and transmission to be sound and worthy of the money to be spent on the vehicle. So **** loses a loyal customer.

I had a really frustrating experience with **** recently. I took my car in for a recall, and they hit me with the news that there was a leak and the radiator needed replacement. That was a major letdown. And to top it off, just a few days later, I got another notification that my car, which is barely 2 years old and has less than ****** miles, needs new rotors and brakes. It's hard to wrap my head around the fact that a car with such little use would need these repairs. I have other cars from different brands that are older and have more miles, and they're not showing any signs of needing new brakes.

10/7/2024 Ford Motors/Flood **** is the most dishonest and unorganized company/dealership brand there is. Not only is their product underwhelming at best, but their service and accountability is even more deplorable. The **** Edge is synonymous with transmission problems and my **** Edge is not an exception. It is however an exception in one case, my particular model does not yet have a recall for it. Not only is it 4 years old, but it is well under ******* miles and they will not honor the Powertrain Warranty or the **** Customer Satisfaction Program. God forbid one of the oldest companies in ******* stand by their name and take some ownership for an inferior product in which they use to abuse their customers.Both parties continue to shift blame to each other with no resolution. I would say however, that they amazed me. I was presented the option of a total fix of $12,000, car's only worth $18,000. They found a "new" problem with my car in addition to my transmission which they wanted to charge me $7500 in parts for. Impressive.Lastly, my car has had nothing but problems since I bought it. Each problem was met by the dealership with no solution. -Horn that randomly goes off and doesn't stop -Had to replace my exhaust system -Garbage software i.e. screen, blue-tooth and even plugged in phone capability -Rear differential -Failing transmission No accountability/disorganized/inferior product/ poor customer **********************. Lastly, I have a couple friends at ********** and I waited to do all of this nonsense in hopes of a inhouse solution, needles to say i was way off with any rational business approach.