ComplaintsforTri County Roofing & Construction
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We called Tri-County ********************************************* on Friday, 7/28/2023, and spoke with **** in Macomb, **. He answered the phone as "****," and not Tri-County Roofing. It sounded like he was home and not working on a day other roofing companies were busy and in the neighborhood. We called with a recently opened claim with our homeowner's insurance company. Our roof has a large leak and another in the master bath. I spoke with **** and he said he would take a look at the roof the following day, Saturday, 7/29/2023 at noon. **** did not show up nor call us. We waited until 1:00 p.m., and called him. He answered again, "****," and gave no explanation and no apology other than he was waiting for the roof to dry from a early, drizzling morning rain. The sun was out and hot, so we were confused. He asked if we would be home Sunday, again, the following day, 7/30/2023. He again said he'd be at our house at noon. **** never showed up and never called. I wouldn't hire **** if he was the last roofer on Earth. He sounded lazy, since he was sitting at home and every other roofer capable of working was out in our busy neighborhood, putting on roofs, gutters and making repairs. He was totally unprofessional and it makes him untrustworthy. If he's representing Tri-County, he should be fired. My husband happens to be a disabled vet, legs all rebuilt metal and unable to get on the roof. The insurance company demanded the roof be covered by a tarp and this guy left us hanging. He's a dirt bag and a disrespectful person.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.