ComplaintsforGeneral Motors Corporation

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Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a certified 2021 Chery Traverse back in March/April of this year from Ganley GMC in Strongsville. I've noticed that the driver's side door has peeling clear coat. I believe I should not be responsible for the cost of repairing the paint job. The vehicle was certified despite the clear issue, as indicated by the yellow tint. It should not have received a certified designation. While they claimed they were unaware of the problem, it was evident from the rear door that there was an issue, even if it wasn't immediately noticeable. The repair will cost me nearly $800, and I am requesting reimbursement from GM for this expense. The vehicle, being certified, should have passed inspection without these paint defects being detected beforehand.
Customer response
10/07/2024
2021 CHEVROLET TRAVERSE VIN *****************
Customer response
10/07/2024
I hope this message finds you well. I’m reaching out regarding a concern with my vehicle, which sat for 90 days before I purchased it. After experiencing the peeling paint issue, I contacted the dealer for assistance. Unfortunately, they were unable to offer a satisfactory resolution, though they did provide employee pricing for repairs. This would still require me to pay out of pocket, which is not feasible for me.

I’d like to avoid being redirected back to the dealer, as I have already explored that option.

Thank you for your attention to this matter.

I wanted to provide this update to avoid being redirected by GM.
Business response
10/14/2024
Please see attached.
Customer response
10/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

********* *****
Initial Complaint
08/08/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My wife and I bought a 2022 Chevrolet Blazer RS in January 2022. We bought it knowing that the heat/cooled seats and heated steering would not work til the microchips came in. We were informed by the dealership that the chips would be sent by the beginning of the 3rd quarter of 2022 so we based our purchase on expecting that to be true. None the less we didnt receive any microchips til late December of 2022 and they were for the heated/cooled seats. We set up an appointment with the dealership to get them installed and they work fine. 20 months after we purchased our Blazer we have yet to receive the microchips for the heated steering wheel. Its a shame that GM has our hard earned money for 20 months and I still have to wait for them to make my vehicle complete while they continue to produce vehicle after vehicle with all the microchips in them. While bragging on national tv how they are making billions on dollars in profits. No one makes big business accountable for anything they just let them keep trampling the working man. The tax payers should have let GM go bankrupt instead of bailing them out. I would just like what is due to me and my wife and what we were promised. Otherwise I feel GM should be forced to make our vehicle complete promptly or be forced to buy it back for the full price we purchased it at. My wife and I would have never purchased this vehicle if we knew this was going to be the out come. We were misled from the get go and now it seems like we out getting the run around. I have contacted GM customer service numerous times in the last ******************************************************* our situation. I hope something will be done about our situation.
Initial Complaint
03/03/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Own a 2011 Buick Lacrosse with less than ****** miles. *** vehicle completely when dead and had to be towed to local dealership (***** Buick in ***************, **). *** dealership informed me the issue is with the *** card part # ******** my vehicle vin is *****************. *** issue or complaint is that they say the part is on national backorder with no estimated delivery date? Buick promotes quality and customer service/care but when issues with parts arise it appears those words are irrelevant.
Business response
03/16/2023
please see attached
Customer response
03/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
12/22/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Issue with a purchased vehicle not function as advertised:Sent vehicle into the shop 8 times for radio functionality Raised complaints with GM customer service Issue with vehicle still persists and they are doing nothing to correct Vehicle claims to be IOS compatible (yet does not function)Would not have purchased the vehicle if this was a known issue
Business response
12/30/2022
December 30, 2022

Better Business Bureau of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *******************
Reference number: ********
******************** Case Number: 9-9198004976
Mediation Liaison: *****

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ******************* and concerns with their vehicle. We apologize for any inconvenience they may have experienced.

We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns. Unfortunately, our attempts to contact them have been unsuccessful. Our attempts were made on the following dates: 12/26/2022@ 9:13am;12/26/2022@ 2:59pm; 12/27/2022 10:04am; 12/28/2022@ 2:22pm and 12/29/2022@ 10:06:18am. We have also sent correspondence to the address provided in the case. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *******************,we will be closing out our case.

If further information is needed, I can be reached at the phone number listed below.

We appreciate your assistance with this matter.

Sincerely,

*****
Mediation Liaison
General Motors
*********************************
Initial Complaint
10/25/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** has copies of all work service records all the way back to the first service where I asked for service on the mechanical noise and bump I was hearing feel from my new vehicle. Then when the *** was brought back for the second service The Clunk had changed from an infrequent shift noise to a definitive noise and very hard shift or mechanical issue. At each subsequent service different adjustments, reprogramming, greasing has occurred, and in the most recent a specific harness fault was noted when the vehicle was returned to me and parts were ordered. At this point there are 8+ different service events and the problem persists, *** refuses to repair or cannot repair my vehicle, and clearly, their intention is to run out of the warranty on my vehicle and leave me without recourse. *** is aware of the problem and refuses to remedy the problem and they have open cases on this issue - *** Request [SR:9-5850099177].Here are links to multiple videos showing the clunking that is clear and evident:https://youtu.be/dgoDKfPHQUY https://youtu.be/bVc9kDMcMK4 https://youtu.be/8RgeW-i4Vbw https://youtu.be/YO22dqMjfas
Customer response
11/03/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

GM has delayed responding and resolving this matter for years and I will not dismiss any legal action.

Regards,

***********************
Initial Complaint
05/17/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company including OnStar refuse to resolute problem to check to see if there is any firmware updates for my radio infotainment system.When I play music through my phone USB, sometimes my music mute itself as it still playing. The infotainment display will sometimes freeze until I unplug the **** The infotainment will read looking for connected devices and will still say that if I'm using over 64 gb of phone storage.I asked them if there's any firmware updates for my vehicle radio infotainment but it is so hard for them and they keep referring me to the dealership with a $99 fee to check.
Business response
05/31/2022
May 31, 2022

Better Business Bureau
of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *************************
Reference Number: 17210978
General Motors Case Number: 9-7769122137
Mediation Liaison: Kharia

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ************************* and concerns with their 2012 Chevrolet Equinox.

We have completed our review of Pierre ******* situation. We will be scheduling *************** an appointment with a General Motors dealership. We can then see what is wrong with the vehicle and get an accurate diagnostic so that we can look into getting the vehicle repaired. Once the vehicle is repaired, we will be able to look further into resolution.

We appreciate you bringing this matter to our attention.

Sincerely,

Kharia
Mediation Liaison
General Motors, LLC
Phone: ***************************

Customer response
06/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
05/13/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to buy a car from a ***** store and they told me I couldn't buy it b/c GM had some kind of list they call the exporter list which isnt even exporting by definition. Exporting is when you sell something out of the U.S. Evidentially I have was supposed to keep my C8 for certain number of months prior to selling it. I only kept the car for a month before trading it for **** Corvette. GM needs to put this into a contract and get rid of this exporter list and make a new list that customers know they are required to keep their cars a certain number of months.
Business response
05/26/2022
May 26, 2022

Better Business Bureau of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *******************
Reference number: ********
******************** Case Number: 9-7754594621
Mediation Liaison: Kharia

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ******************* and concerns with their. We apologize for any inconvenience they may have experienced.

We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns.Unfortunately, our attempts to contact them have been unsuccessful. We cannot send correspondence to the address because no address was provided. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *******************, we will be closing out our case.

If further information is needed, I can be reached at the phone number listed below.

We appreciate your assistance with this matter.

Sincerely,

Kharia
Mediation Liaison
General Motors
*********************************
Initial Complaint
05/11/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CASE # ************ VIN: ***************** ****** Sr. ******** ************************* Buyback program/replacement of 2020 Cadillac CT5 The adviser unfortunately is very hard to get hold of. I always initiate a call or email. Very little information provided. I have used other venues of trying to get an update on the case such as social media: ******** calling GM and Cadillac several times in the last 2-3 weeks which I was told a note has been sent to to a supervisor, ************************* to give me a call. No returned calls from a supervisor as of today 5/11/2022.I just got off the phone with K**** *oday at 1:22 pm, to where she tried to reach ***** for about 20 minutes. No success. Keana has sent a note for *************************, the Team Leader/Supervisor to call within ***** hours - She has been sent the same note to contact met in the last 2 weeks 3 time and I have yet to receive a call. My 2020 Cadillac CT5 is again at the shop since Monday, 5/09/2022 for the ongoing issue. Somehow every time I get it back from the dealership, NEW issues comes up. Service records will back these up.I'm very frustrated and very disappointed on how this issue is being handled. My first phone call to GM was April 14th... almost a month with very little information is provided.I'm requesting to expedite the case.
Business response
05/24/2022
May 24, 2022

Better Business Bureau
of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *******************
Reference Number: ********
******************** Case Number: 9-7746403750
Mediation Liaison: Kharia

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ******************* and concerns with their 2020 Cadillac Ct5. We apologize for any inconvenience they may have experienced.

We have completed our review of the situation. General Motors has offered a trade repurchase and they have accepted. We are currently working on the details to the repurchase. Please advise if anything else is needed, I can be reached at the phone number listed below.

Thank you for bringing this matter to our attention.

Sincerely,

Kharia
Mediation Liaison
General Motors
**********************************
Initial Complaint
04/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a previous complaint that I filed through BBB for General Motors (GM); complaint #********. Based on the previous complaint GM agreed to replace my vehicle with a new car. At first it seemed like this was progressing smoothly and I was being helped to actually get to the resolution agreed upon. I have been tossed between multiple departments to help me getting this problem resolved. However, I'm currently at the point where there isn't a contact person for me to reach out to at GM to get my problem resolved and it isn't moving forward anymore. I want to get my car replaced as soon as possible, this problem and inaction from GM is ridiculous.
Business response
05/09/2022
May 9, 2022

Better Business Bureau
of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *********************
Reference Number: 17010307
General Motors Case Number: 9-7584087814
Mediation Liaison: Kharia

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ********************* and concerns with their 2020 Chevrolet Bolt Ev. We apologize for any inconvenience they may have experienced.

We have completed our review of the situation. General Motors has offered a trade repurchase and they have accepted. We will be closing our file based on this resolution, please advise if anything else is needed, I can be reached at the phone number listed below.

Thank you for bringing this matter to our attention.

Sincerely,

Kharia
Mediation Liaison
General Motors
**********************************
Initial Complaint
04/05/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In October 2021 my 2015 GMC Terrain Denali started to make a grinding noise. After 2 months and a lot of back and forth with the dealership they replaced the transmission. It took GM 2 months to get the transmission so they could make the repair. When I got my car back the first part of January, the grinding noise was not only still there, it was worse. I took my car to the other authorized dealership in ****** and they immediately found the transfer case was bad and was the cause of the grinding noise. That was on January 18th. As i sit here today, almost 3 months later, GM has not provided the replacement transfer case so my car can be repaired. Its is under warranty and they will only tell me there is not fix and no ETA. I have to make a car payment every month and am a mom with a young child that I have to get back and forth to school. GM has a rep that calls me about once a weekish only to tell me there is no ETA and no fix and there is nothing she can do but to keep calling my dealership and asking "the right questions". She has informed me that one department within GM is not authorized to contact another department within GM to try to get an update or answers. At one point I received a call from a VERY rude lady telling me I was wasting their time by asking what the status was and when I got physically upset from all of this, she laughed at me on the phone and asked, "is there anything else you want ma'am" at that point my husband told me to just hang up the phone, so I told her no, and she giggled and again and said, "you have yourself a wonderful day now!" I don't know who she was, it was not the normal lady that calls, I have been without my car over 5 months now. It can't be good for my car to just sit and not be driven. The expense of a rental is draining my savings account and I don't see any resolution in the near future.
Business response
06/08/2022
June 8, 2022

Better Business Bureau
of ******* & Eastern ********
Attention: Director of Mediation & Arbitration

Customer: *******************************
Reference Number: 16987953
General Motors Case Number: 9-7568309507
Mediation Liaison: Kharia

Dear Director of Mediation & Arbitration,

Thank you for your recent correspondence regarding ******************************* and concerns with their 2015 Gmc Terrain.

After additional review of ******** Behrenss concern, General Motors has come to a decision based on the information provided. However, ****************** has not been able to take our calls. In order to fully resolve this issue, we will need to speak further with ******************. She has stated she will be calling us soon.If needed, I can be reached at the phone number listed below.

We appreciate you bringing this matter to our attention.

Sincerely,

Kharia
Mediation Liaison
General Motors
*************************

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