ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Prior to moving out of state in June of 2020, I physically walked into my gyms location (******* - gateway) and cancelled my membership. I've inquired multiple times regarding fees continuing to come out of my account and no one is helping resolve this.As I go through my finances, I see that I'm continuing to be charged on top of annual fees. I cancelled this membership. I don't live in the same state. I'm on disability and was only a member of that location for a very short time. It had just opened and no one currently works there that can help me. This is a huge concern. I completed the paperwork, cancelled the proper way, however, these charges have been ongoing. I am sure you get hit with many of these complaints, however, this one is very real and very important that it is resolved as it is a lot of money. After cancelling in 2020, I moved to another state. After cancelling, I have never stepped foot in a Planet Fitness. I do not know what to do but I feel like I have been scammed by that location and now that this has come to my attention I'm extremely disappointed it was not processed correctly at the location, nor was it caught on my end. In the last several weeks I've been charged an annual and monthly fee even after seeking assistance with this matter. Additionally, the location was infested with homeless people in the parking lot as it shares one with ****** and is right next to a busy bridge where tents and homeless folks stay. I've had disadvantaged people urinate on my car in the parking lot, approach me for money, which also played into the cancellation. Please help me resolve this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.