12 Customer Reviews
Review from tonya l
2 stars08/08/2024
I had protector doors and window todo over a ****** dollar job at my home I purchased in June 2023 6 windows garage door French patio doors a beautiful entry door and basement window my complaint to them was the screen door that they installed it came off from the frame which I see they put up with a staple gun I send them pictures theirs no damage to the screen door it came off the frame smoothly they will not come put it back up without a fee but guess what I found my receipt that says the installer ran out of screws Smdh they want me to pay for them to come back out 285,00 for something they didnt install correctlyReview from Nita S
1 star01/12/2024
**** S I also think this company is quick to take your money. Calling to ask for service of any kind or to tell them about problems you have regarding their product you will not get any response. Those so-called customers that gave a 5-star review actually work for the company or are family members. I have called several times with no call back. Have been told that someone will call me back to schedule an appointment. I have not received any call back. Am very frustrated with this company. I will never recommend anyone to them. We had 2 exterior doors installed. The side door middle hinge is loose. The front door locks need to be fixed because they move from side to side when the latch is locked or unlocked. We can barely get the key in the door to lock and unlock. We paid over $4700 for two doors and cannot get anyone to fix the doors. We just keep getting the run around. The only reason they have a 1-star rating from me also is because it would not post my review if I didn't include a star. To me they should not get ANY STARS!!
Protector Window & Door, Inc. Response
01/15/2024
Good morning, I have tried to look up your account with us and I do apologize but I can not find your account that we installed. We do service our installations which is also noted on our contracts . We have a 90 day warranty which is stated on our contract. If called within the 90 days after installation, we schedule for service. Anything after 90 days there may be a service fee plus parts. Please contact myself directly, which this is my work cell, please text me or call me at ************. I will be happy to help you with your concerns and / or issues you are having. We also provide with each installation a maintenance guide on how to care for your products we have installed. If you would like I can also send this to you.Review from Stephanie S
5 stars05/13/2023
I had 2 doors and 5 windows replaced by Protector at my residence. The staff was professional, friendly and considerate to when I needed the product to be installed. From beginning to endmy experience was top notch. If I need any other services I will 100% call Protector!Protector Window & Door, Inc. Response
05/15/2023
Thank you Ms. ********* for your wonderful comments. Our team was very pleased to have worked with you and your family. We look forward to working with you in the future, when neededReview from Matt S
5 stars04/21/2023
Impeccable service and pricing Communication was fabulous Highly recommend PWDProtector Window & Door, Inc. Response
04/28/2023
We thank you Mr. **** for this grateful complaint. We strive on explaining to our customer's the products they are purchasing.. We look forward to working with you on your future projects as well.Review from Ken J
1 star04/09/2023
By the looks of the names that gave 5 stars, its family and employees not real customers.Protector Window & Door, Inc. Response
04/13/2023
If our customers are writing within their comments about our staff members which almost all of our staff have common names. Like yourself sharing the same name as a staff member of ours. We are glad to have our staff members mentioned within a customers comments.Review from Dave G
5 stars04/04/2023
My wife and I just had our new windows installed. Everything looks great, I had many different companies out for estimates but ultimately I chose Protector window and door. Our salesman was very knowledgeable and not pushy like the others. The windows are fantastic and I paid a great price! I was very happy with the whole experience! Thank you Protector Window & Door!Protector Window & Door, Inc. Response
04/04/2023
Thank you for your complements, the pleasure was ours. We are very pleased to have worked with your family through this process for the installation of your new windows.Review from Kenneth H
5 stars03/31/2023
I've had Protector Install 6 doors between 2 different homes. From start to finish it was a great experience and a professional install. Highly recommend!Protector Window & Door, Inc. Response
04/01/2023
Thank you Mr. ******* for recommending us, it was our pleasure working with you to complete your projects on your properties.Review from Sabreena R
5 stars03/31/2023
Protector did a very thorough job all the way through the process Sales presentation , scheduling and installation Glad I did business with them 5 starsProtector Window & Door, Inc. Response
04/01/2023
Thank you ********************** for your complements. We look forward to working with you and/or your family in the future.Review from Rich F.
5 stars02/22/2023
*****, our salesman was very knowledgable. Installation tuned out perfect 5 starsProtector Window & Door, Inc. Response
04/01/2023
Thank you ************. We are very happy that your experience with us was very knowledgeable and you are completed satisfied with your installation.Review from Nathan H
1 star08/03/2022
Bad businesses lie and deliver product then don't get back with you have on hold then block your numberProtector Window & Door, Inc. Response
04/01/2023
I apologize that you feel this way ****************. You can contact our main office anytime to speak with our representatives regarding your custom made order that was placed in 2017. Thank you in advance as we look forward to working with you to complete your account.
Customer Review Rating
Average of 12 Customer Reviews
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