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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Need to have them come out and do a inspection for the city. They installed a a.c. unit. They keep lying about showing up to do inspection. I had to take a week off work for this. They showed up two of the times to leave a note that I was not home when I was waiting by the door, even ran after their car trying to wave them down. When I call to complain and ask them to come back they refuse to return calls, make excuses, and lie about responding or people not being in when I just spoke to them minutes before. I will get in trouble w the city if they don't correct this
Business response
03/25/2024
Good ******************************************* had installed an air conditioning system, and as part of the job is getting an electrical and mechanical permit for the work, which we have done. when the job is complete our office calls the customer and sets a time for the city inspector/inspectors to come out and approve the installation, our office had done. Turns out that the electrical inspector had made it out and approved the work, the mechanical inspector was not able to gain access to the residence to complete the inspection which was planned for the same day ,evidently nobody was home to let him in to look. our company has tried to get the reinspection scheduled with no prevail, we sent a certified letter that came back because nobody was home to receive such letter. Our office had made several attempt to get in touch with the homeowner, including this morning and I personally tried this afternoon, left a message, no response as of yet 4:27 p.m.
Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told inducer for my furnace cost $500 installed. After it was installed I was charged $540. When I told manager of service department he told me $500 and this cost helped me determine if I wanted to go with this company, he told me he would send a technician to remove the part if I didn't want it. I left a check for $500 not knowing about the increase in price. Someone else was there to let him in to work on furnace. I owe the $40. The company is dishonest. I don't believe I should have to pay the extra $40.Customer response
10/07/2023
The original inducer motor they wanted to install in my furnace (that was $500) had a crack in it and the service man didn't seem 100% positive the seal would work (it will probably work he said) and wanted to install it anyway to see. We insisted on one without a crack and they had to pick one up from a neighboring city (*****).
Thak you
Business response
10/13/2023
Our Company tries very hard to provide great communication and service to each and every customer, we will use this instance to refine our procedure on quotation of repair parts in the near futureBusiness response
10/13/2023
I have spoken with **************** about the misunderstanding of price of her replacement part and waived the balance of *****
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.